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Customer Service Representative
Pearson
Bala Cynwyd, PA, United States
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Description
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
The Customer Service Rep- Continuing Education is responsible for entering courses and providers into CE2000 and Sircon, for generating course and provider approval/denial and renewal letters, for preparing and distributing client reports, for communicating status to clients, for taking incoming inquiry calls and emails from providers, licensees and clients. The Continuing Education Service Specialist is also responsible for entering course credits into CE2000 and conducting compliance mailing when appropriate and responding to email chats. The Customer Service Rep- Continuing Education communicates, on a daily basis, with Clients and Program Managers, as well as internal technical system support personnel, providers and licensees. The Continuing Education Service Specialist also supports clients, providers and licensees who use the PULSE licensing system.
Working closely with clients, providers and licensees, the Customer Service Rep- Continuing Education responds to inquiries from clients, providers, licensees and program managers through verbal and written communication. The Customer Service Representative ensures that all credits are entered into the appropriate systems accurately.
PRIMARY RESPONSIBILITIES
• Enter courses and providers into CE2000 or Sircon, generate course and provider approval and renewal letters
• Answer incoming calls and emails
• Prepare and distribute client reports
Qualifications
Required Knowledge and Experience:
• Education and Experience:
• Bachelor Degree or equivalent
• 1 + years experience with customer service in a business environment
• Experience with Microsoft Office Suite
Skills, Knowledge and Abilities:
• Excellent oral and written communication skills
• Excellent organizational skills, time management and multi-tasking skills
• Ability to work in a team environment
• Excellent customer service skills, patience and effective team working skills
• Ability to interact in a professional manner with various levels of management and with clients
• Ability to quickly learn new skills and knowledge