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VP, Care Center Operations
Comcast
Centennial, CO, United States
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Job Summary:
Responsible for the overall strategy and management of customer care organization. Establishes policies and procedures to provide necessary customer service, meets organizational goals and drives revenues. Constantly seeks to improve the fiscal soundness and operational effectiveness of all initiatives developed in the Customer Service Strategy and Operations department.
Core Responsibilities:
• Provides customer service leadership with regard to all facets of operations analysis, performance management, and time entry.
• Plans, develops, and implements management strategy to respond to customer needs and market demands.
• Sets standards of performance for all levels of customer operations to promote sales and to meet established departmental goals.
• Ensures operating departments comprehend the expense process and allocate their resources in a cost-effective manner.
• Provides direction and guidance necessary to assure the efficient and cost-effective operation within approved operating and capital budgets for the departments.
• Ensures that all efforts are made to retain revenue, improve product mix, and maintain the integrity of accounts receivable.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelor's Degree or Equivalent
• Business
• Generally requires 15+ years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer