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Director, Technical Operations
Comcast
Sandy, UT, United States
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Job Summary:
The Director of Technical Operations is responsible for leading all of the installation and service activities for the Utah Area. The scope of responsibility covers 335 technical employees in 5 management areas. Accountable for activities supporting residential and commercial aspects of the business. Responsible to deliver results related to budget, productivity, quality, craftsmanship, and culture. Collaborates with other Directors within the area and region to deliver on field priorities and short-term operational objectives. Participates in developing and enforcing policies and procedures. Decisions affect installation and service activities in the field.
Core Responsibilities:
• Manages all installation activities as assigned.
• Develops installation schedules; manages Project Managers and System Designers.
• Ensures that all technical, revenue, and cost objectives are met while maintaining high levels of customer satisfaction.
• Manages the involvement of vendors and subcontractors in the installation process.
• Understands installation management and telecommunications or cable applications.
• Negotiates with senior management for resources and priorities that affect the function's areas of accountability.
• Other duties and responsibilities as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Job Specification:
Bachelors Degree or Equivalent
Generally requires 10+ years related experience
Additional Requirements:
• Prior leadership experience in telecommunications with a focus in leadership development
• Demonstrated effectiveness in change management and building culture
• Familiarity and/or worked in a Net Promoter System (NPS) environment
Comcast is an EOE/Veterans/Disabled/LGBT employer