This job has expired, please see additional jobs below
Voice Solutions Engineer
NBC Universal
Universal City, CA, United States
Job Details - this job has expired, please see similar jobs below
About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Responsibilities
The Technology organization provides strategic guidance, innovative technological solutions, customer service and information security to business units, brands and employees across NBCUniversal. The Technology organization works to simplify and improve our clients’ experiences with technology while developing innovation solutions that transform how we shape the future of media and entertainment.
The Unified Communications Engineer is responsible supporting the infrastructure driving NBCUniversal IP PBX/VoIP and Telepresence systems supporting business units globally. This person will also manage the design and implementation of small to large scale voice projects. The role involves conducting project review meetings, documenting project status and supporting the resolution of open issues. The escalation of critical issues to management, including identification of a resolution approach and the potential impact to the project, is also critical.
• Serve as the key technical interface between business units dependent on Voice Services, defining key needs and requirements
• Coordinate project activities with Information Technology (IT) development teams, IT Operations, user departments, other businesses and support functions, as well as external parties to deliver assigned projects on time, within budget and meeting appropriate level of quality
• Responsible for voice-related project decisions through aligning business objectives with IT development and operations contributions to the projects
• Define and manage project plans, with clearly defined scope, timeline and resource allocations
• Communicate effectively with external and internal project stakeholders, keeping them updated on progress and solicit their direction and support on key project matters
• Manage project risks actively with the work group and highlight key concern areas in a timely manner for management attention and support
• Ensure project documentation is up-to-date and signed off on at major project milestones
• Provide technical leadership for the design, development, implementation and maintenance of the project
• The ability to design a training routine for small to large groups on how to use the functions and features of the phone system that is being installed
• Manage non-technical telecom projects as required, such as carrier inventory analyses
• Serve as a tier 2 and 3 Voice troubles escalation resource
• Work with Voice Engineering Leader on defining voice technologies roadmap, as well as service and cost optimization efforts
Qualifications/Requirements
• Bachelor’s degree in Information Systems or related area
• In lieu of Bachelor’s degree, extensive coding skills, web development experience and familiarity with the field's concepts, practices and procedures is required.
• 2+ years proven project management skills, including the ability to effectively manage resources and multiple Voice projects of diverse scopes and impact
• 2+ years managing large projects from start to finish
• 2+ years relevant experience working with Global Teams
• Strong knowledge in Cisco Call Manager/Avaya Unified Communications/Nortel Call Pilot
• Intermediate understanding of VOIP principals and knowledge of SIP protocol
• Understanding PRI, QSIG and T1/E1 installation and troubleshooting
• Advanced Call Routing - Switch design, build, support, least cost routing and planning
• Knowledge of carrier circuit ordering & management of carrier contracts
Desired Characteristics
• Industry recognized certifications and memberships with Avaya or Cisco (CCNA & CCNP)
• Experience within media entertainment industry
• Experience with vendor-managed solutions and third-party team resources