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Network Administrator
NBC Universal
Orlando, FL, United States
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About Us
Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as the The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.
Responsibilities
Provide day-to-day support, proactive maintenance, and perform independent complex system troubleshooting. Identify capacity and performance issues to ensure uninterrupted service. Practice network asset management, including maintenance of component inventory and related documentation and technical specifications information. Assist in the operational, strategic planning, and business continuity / disaster recovery solution.
MAJOR RESPONSIBILITIES:
• Troubleshoots network and communication problems related to Local and Wide Area Networks. Provides support for network users. Installs and tests communications equipment to include cabling, routers, switches, and WiFi. Support LAN, WAN, and WLAN environment.
• Assists Network Engineers with special projects from start to completion. Assist in the operational, tactical, and business continuity / disaster recovery planning
• Assists in training desktop support and field services, and giving technical leadership and influence
• Assists in the implementation and documentation of the network infrastructure (logical and physical).
SCOPE: This position serves as the second-level network support and is responsible for all aspects of Universal Parks and Resorts data network. Works with clients to resolve networking issues/provide network access. Assists Network Engineers on assigned projects. Is responsible for maintaining documentation. Configures and installs/replaces network hardware as part of the support responsibilities. Support special events and temporary network requests. Troubleshoot layers 1 – 3 of the Open Systems Interrconnection (OSI) model.
Qualifications/Requirements
QUALIFICATIONS:
• Minimum 2 years managing/supporting Cisco network infrastructure
• Strong understanding of network design
• Experience troubleshooting Cisco network equipment (switches and routers)
• Strong understanding of the OSI model
EDUCATION: High school degree or GED required. Technical school or Associate’s degree preferred.
CERTIFICATIONS, LICENSES, REGISTRATIONS: CCNA Route/Switch Certification preferred
EXPERIENCE: 2 years or equivalent combination of education and experience.
ADDITIONAL INFORMATION: Round-robin on-call schedule
Your talent, skills and experience will be rewarded with a competitive compensation package.
We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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