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Temporary Customer Service Representative
Pearson
Old Tappan, NJ, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
We are searching for Temporary Customer Service Representatives to join our Customer Service Team during our busy season.
This position is responsible for ensuring customer satisfaction for order/information management and product information. You must deliver services and information to customers in a professional and efficient manner utilizing multiple computer platforms and applications. You will be trained to employ a broad knowledge of Pearson Education’s customers, products and business practices. You must be able to perform your assigned duties in a pressure-filled environment with appropriate prioritization of a high volume of incoming calls. Representatives are monitored on a random basis by members of the management team to ensure the highest quality of service to our customers.
Primary Responsibilities:
• Handle all incoming inquiries and orders within established procedures and performance standards for accuracy, turnaround times, and professionalism.
• Manage customer information needs (availability, shipping status/information, etc.)
• Provide customer with pertinent product information and/or company marketing information in order to maximize sales opportunities
• Utilize Internet and Intranet applications to manage cases, provide contact information and obtain information
Qualifications
Time and Schedule Information:
• Must be available through September 22 with no extended time off after mid-August.
• Available start dates are May 22, June 5, and June 19
• Standard hours are Monday through Friday, 9:15-5:00
• Required extended hours during training and/or busy weeks are 8:45-6:00
Required Knowledge & Skills:
• Excellent verbal and written communication skills with the ability to communicate professionally even when under stress and maintain composure at all times
• Ability to read & interpret documents such as instructions, procedure manuals, sales catalogs, etc.
• Excellent follow up skills required
• Ability to solve practical problems
• Must be PC literate with intermediate word processing skills, 35 wpm required, basic spreadsheet and ability to use various PC utilities and Internet based utilities
• Must be able to exercise good judgment
• Must be able to work well under pressure with heavy phone volume
• Must be able to work in a team environment and be flexible to learn new things
• Attention to detail and accuracy required, must be well organized
• Ability to work in a call center environment with strict attention to procedure and structure
• Must be able to work in a moderate noise level environment
Education:
• College degree preferred
• Equivalent combination of education and experience will be considered