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Manager, Software Development
NBC Universal
Orlando, FL, United States
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About Us
Universal Creative is the planning and development division of Universal Parks and Resorts™, which is one of the many businesses within NBCUniversal™. We are ideally situated in Orlando, Florida, which has become widely known as the theme park and resort capital of the world. We are responsible for the design, development, and delivery of all resort and theme park concepts for all of Universal vacation destinations worldwide – Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world.
Responsibilities
What sets Universal Creative apart?
We rarely wear suits. We think pop culture is fascinating and newsworthy. We are aware that possibilities are not limited by today’s realities. We know that everyone has good ideas (and the occasional bad one as well). We know that the world is large and varied, and that we touch all of it. We know that most high school guidance counselors don’t know our jobs exist. We know that if this were easy, everyone would be doing it. We know that there is an eclectic assortment of talented people from various professional backgrounds at the heart of Universal Creative. In addition, we embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. We are a diverse group, but united by a common goal: to dream and deliver the best possible out-of-home entertainment for people from every walk of life. In order to make that happen, Universal Creative relies on collaboration, hard work, synchronicity, a bit of luck, and a bunch of talented, experienced people who do not let ego and turf stand in the way of brilliance. We depend on a team of people who understand the task, the business implications, and refuse to be defeated by the challenge to fuse fantasy with physics. Universal Creative embraces “The Universal Way” by not just meeting guest expectations, but exceeding them, every time.
SUMMARY: The Software Development Manager’s role is to define, develop or purchase software, integrate applications with existing and new applications, test, analyze, and deliver software applications in support of the achievement of business requirements. This includes writing, coding, selecting vendors, managing vendors, coordinating with UPR IT & various hardware and software vendors, testing, analyzing and supporting software programs and applications. Write SOP for software applications to be used by UPR IT to manage the software lifecycle.
MAJOR RESPONSIBILITIES:
• Responsible for research, analysis, design and implementation of applications, systems and components to provide immediate and long term solutions that will improve operational reliability, safety and serviceability through improved diagnostics and engineering approved software and hardware revisions.
• Research, select and manage vendors in the production of software applications.
• Research and design computer systems to handle closed loop network systems including human maintenance interfaces and ride and show network inputs.
• Responsible for the troubleshooting and repair of large server computer systems including cloud-based storage and systems, fiber optic systems, wireless access points and Ethernet based systems.
• Responsible for utilizing a systematic approach to researching database options to handle large data volumes with capability to scale.
• Responsible for Testing, Commissioning and performs modifications to software systems as directed by management or engineering.
• Document and/or review vendor documentation for newly created systems and create Standard Operating Procedure documentation where appropriate.
SCOPE: Responsible for the creation of a software system that is in daily use across the resort critical to Guest Satisfaction (GSAT) efforts that is linked to multiple venues throughout the property.
Qualifications/Requirements
QUALIFICATIONS:
• Advanced Vendor Management & Negotiating
• Deep understanding of various database technologies
• Web User Interface Analysis and Usability Testing
• Web Programming: Front End Technologies: HTML, CSS, DHTML, Javascript and Javascript frameworks
• Strong Photoshop and image optimization skills
• Strong understanding of UX/UI design, Up to date with latest user experience design trends
• Experience with Mobile Platforms, particularly iOS, Android, Windows
• Experience with Analytics solutions, standards-compliant code
• Strong troubleshooting skills
• Ability to “think outside the box” to deliver creative solutions to challenges
• Excellent Customer Focus
• Strong Communication skills
• Strong Team orientation and excellent interpersonal skills
• Critical Thinking and Problem Solving Skills
• Self-Motivated, particularly with regards to maintaining technical skills
• Ability to meet deadlines, multi-task, and work under pressure
• Passionate about coding world-class web and mobile solutions
EDUCATION: Bachelor’s degree required, Computer Science and/or data analytics majors. Advanced degree preferred.
EXPERIENCE:
• 5-7 years programming and/or managing developers and/or vendors in the creation of large data-driven systems; or equivalent combination of education and experience.
• Experience with various forms of databases including internet of things, big data collection, reporting & analysis and real-time decision-making.
• Experience with both on-premise and cloud solution architecture and delivery.
ADDITIONAL INFORMATION: Some travel required (less than 10%). Significant vendor management.
Your talent, skills and experience will be rewarded with a competitive compensation package.
We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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