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Content Information Specialist
Dow Jones
Princenton, NJ, United States
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Job Description:
Position Summary Statement:
The Content group manages the flow of news and information that lies at the heart of the Dow Jones Professional Information Business (PIB) products, ensuring that it is loaded, enriched and available to customers quickly and effectively. This includes working with publishers and websites to onboard content, creating and maintaining rules and systems for applying topical tagging and metadata to make our sources and stories easy to find, and compiling and surfacing useful content sets on home pages, customized newsletters and through pre-built search queries.
This position sits within the Content Management sub-group, which is responsible for developing, processing, monitoring and managing content within Factiva products and services. The group ensures the timely and accurate delivery of content and ensures the effective dissemination of information about our content to customers, publishers and PIB colleagues.
The Content Information Specialist is a member of the Content Information group, responsible for maintaining the integrity of the Content Database (CDB), Dow Jones Factiva’s source repository and an integral part of Factiva Source Processing. The Content Information Specialist supplies information about all content to the source processing system, the product source browser, and other downstream users.
The Content Information Specialist is an administrator of the Content Database, serves as a single point of reference and escalation for Content Information such as source lists, and ensures the smooth transition of source information from Information Providers’ contracts to availability on Factiva products.
Key Responsibilities/Accountabilities:
• Enter or amend source details via a forms-based web interface to maintain the accuracy of a large database of content information.
• Review, research and maintain source details across dozens of fields on the Content Database, including source names, publisher names, copyrights, billing information, archive dates for accuracy, style and consistency.
• Use Microsoft Access to compare Factiva’s content database against other source databases to confirm accuracy.
• Adhere to contract-signing and source-loading workflows via Document Management System.
• Guide internal staff to what source information is available, where it is and how to best manipulate for customized source lists.
• Write interesting and concise promotional collateral such as summaries of new content sets, and items about the content collection
• Coordinate with global Content Operations and Technology groups on large Content Database changes, such as the launch of a new language interface on Factiva.com, as well as regular maintenance tasks.
• Provide ad-hoc source lists to customer-facing staff and Marketing when the information required is not readily or easily available elsewhere.
• Review source lists and content collateral for external distribution to ensure validity.
• Ensure that the correct details are transferred from information providers’ contracts to the Content Database and that the sources are added to Factiva products as and when expected.
• Communicate to other departments such as Content Operations, Content Licensing and Finance important, new, or amended details to existing sources.
• Participate in development testing of content management tools.
Key Relationships Internally and Externally:
• Work with Content Licensing, Content Operations and Content Development on the addition and launch of new sources.
• Work with global Content Operations groups on source maintenance issues, such as local language information, source online availability and update schedules.
• Work with customer-facing staff (Customer Service, Sales) to provide source information and answer customers’ source-related questions.
• Working with Marketing to provide necessary source details, statistics and lists, and to promote the content set internally and externally.
• Working with Content Licensing and Finance on source royalty attribution issues.
Knowledge, Skills and Experience Required:
• Proficiency in Microsoft Access, Excel and other MS Office applications. Familiarity with G Suite (formerly Google Apps for Work).
• Excellent proofreading skills.
• Research experience, including online search tools.
• Strong organizational/time management skills with the ability to handle multiple tasks and priorities.
• Problem-solving and analytical skills with the ability to evaluate issues and make timely decisions.
• Excellent communication and relationship-building skills.
• Meticulous attention to detail.
• High level of initiative and self-motivation with the ability to work in a team environment.
• Personal flexibility and ability to respond to demands of the role.
• Language skills a plus.
Other:
• This is a union position (U.S.)
• No relocation is offered for this position.
• Candidate must be qualified to work in the USA.
• This position is Work Anywhere eligible.
Company
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets
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