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Director 1, Program Mgmt
Comcast
Philadelphia, PA, United States
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We are looking for an experienced Director of Program Management to oversee the coordination and administration of all aspects of program management within Comcast's Voice group, including managing the delivery of a major, multi-year, matrix-managed program. The ideal candidate will be an excellent leader and will have experience in managing staff of different disciplines to produce results in a timely manner.
Essential Duties & Responsibilities:
Program Planning and Organization:
• Plan the delivery of programs and activities in accordance with their missions and the goals of the organization
• Develop and implement long-term goals and objectives to achieve the successful outcome of the program
• Develop and manage objectives, deadlines, budgets, and activities associated with various programs as well as the strategies and tactics required
• Apply change, risk, and resource management practices
• Ensure that program activities operate within the policies and procedures of the organization as well as complying with all relevant legislation and professional standards
• Work with various parties and stakeholders to resolve projects' higher scope issues
• Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement
• Oversee the preparation of reports and status updates for senior and executive management
• Develop and oversee program management tools, processes, and records to document program activities
• Oversee the collection and maintenance of data and records of the program for statistical purposes according to the confidentiality/privacy policy of the organization
Requirements:
• Proven experience as a Program Manager or other managerial position in telecommunications and/or technology industry with demonstrated strong project/program management techniques and methods
• Excellent knowledge of performance evaluation and change management principles
• Outstanding leadership and organizational skills with proven problem-solving and collaboration abilities
• Excellent communication skills (written and verbal)
• Strong quantitative, analytical, and problem solving skills.
• Solid background in telecommunications and voice, including IP and SIP
• Candidate must have demonstrated experience interacting with all levels of management.
• Strong attention to details coupled with the ability to aggressively manage deadlines and goals.
• Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation or task to another.
• BSc/BA diploma in management or a relevant field; MSc/MA is a plus
• 10+ years of expereince
Key Competencies:
• Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead:Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization. Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities. Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems:Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Comcast is an EOE/Veterans/Disabled/LGBT employer