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B2-Test Administrator
Pearson
Tokyo, , Japan
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Summary
The test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. The Test Administrator is also responsible to recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed and shared with the Regional Testing Center Manager. Open to work in flexible hours between Monday to Sunday (weekend working).
Core Competencies
1. Detail Oriented
2. Communication Skills
3. Problem Solving
4. Organizing Skills
5. Customer Focus
6. Ethics and Value
Scope and Impact of Job
Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.
Primary Responsibilities
1. 60% Customer Service
• Review test roster and prepares for candidates including those for special accommodation preparation
• Check in candidates and verify identifications
• Explain the test process briefly
• Help candidates to place all personal belongings in a personal locker
• Escort examinee to assigned test station
• Answer any question before the timed portion of the test begins
• Monitor examinees
• Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the test center itself
• Print the test results after the candidate the test
2. 20% Operational; Administration
• Perform daily site opening and closing
• Assure equipment is operational and test stations are free of extraneous materials
• Review transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
• Monitor supplies inventory and order as necessary
• Communicate and work with VSS technical support to investigate and fix technical issues
• Test Center cleaning if applicable
3. 5% Quality Assurance and Continuous Improvement
• Ensure the adherence to the Pearson Professional Center quality and security measures
• Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
4. 5% Other duties as assigned
Work Environment and Conditions
Physical requirements:
• Be comfortable to work in a quiet testing environment
• Be flexible in work hours
Qualifications
Required Knowledge and Experience
Education and Experience:
• One year customer service experience required
• Exposure in a testing environment strongly preferred
• Experience with Microsoft Office and Windows applications required
Skills, Knowledge and Abilities:
• Customer service skills required
• Strong written and oral communication skills
• Ability to communication both technical and functional
• Effective time management skills
• Ability to handle a reasonable amount of stress
• Strong attention to detail
• Problem solving skills
• Alertness and courage
• Ethics and trust
• Knowledge in operation a computer, fax and other office equipment
Other (license/certification):
• Annual Pearson Professional Centers certification for Test Administrator required
• Must pass re-certification annually