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Executive Director, National Sales Tools
Comcast
Philadelphia, PA, United States
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A start up within Comcast is looking for an Executive Director, National Sales Tools. As a senior level leader, you will have deep expertise in retail tools specifically sales and customer support functionality. Strong relationship building and leadership expertise, exceptional communication and collaboration skills, and a strategic omnichannel perspective are also a must in order to help to define and deliver our next generation employee tools.
In this role, you will create end-to-end Retail Tools program strategies and cohesive plans to implement those strategies that include impacts to technology, people, and process with a focus on planning, change management, and communication. Specifically, you will lead the Retail Tools Roadmap development for products to create a best-in-class customer and employee experience. You will partner closely with key stakeholders in the development of that end-to-end roadmap. You will partner closely with key stakeholders in the development of that end-to-end roadmap.
Responsibilities
• Tools Strategy & Alignment
◦ Drive strategies that ensure that customer and employees are at the center of our user experience
◦ Serve as the 'voice' of the channel with technology organization including delivering executive updates to business stakeholders
◦ Lead stakeholder engagement, interacting closely with a matrixed cross functional team (in order to secure alignment and solution excellence
◦ Foster an environment of empowerment, openness, inclusion, and objectivity all while striving to deliver solutions that benefit the entire company
◦ Align all stakeholders on strategy and approach in order to ensure effective and efficient development
◦ Maintain plan and roadmap as priorities and dependencies change/evolve
• Next Gen Tools Migration Plan & Roadmap
◦ Develop the strategy and associated plan for the migration of Current Gen applications into Next Gen enterprise platforms
◦ Develop and maintain long-range application roadmap
• New Tool Enhancement Requests
◦ Represent stakeholders in Retail Tools requirements development across existing and planned systems
◦ Lead review and clarification discussions on new requests
◦ Lead initial feasibility assessment if needed (t-shirt sizing)
◦ Lead high-level business requirements documentation
◦ Facilitate prioritization of requests including ensuring the associated business justification is created
Minimum Qualifications
• 14 years' relevant work experience
• Bachelor's Degree or Equivalent
• Hands-on ownership of enterprise customer and/or employee tool(s)
• Hands-on working knowledge of retail channel functionality
• History of successful management and delivery of enterprise programs
• Practical experience in Sales, Customer Service, Operations, MIS, and/or IT areas
• Deep understanding of Business Process Management
• Demonstrated leadership experience driving cross-functional initiatives
• Excellent analytical, problem-solving and project leadership skills
• Exceptional attention to detail and ability to progress multiple projects in parallel
• Strong organizational skills, follow through and demonstrated leadership
• Self-starter that uses creative problem solving skills to resolve issues
• Strong and effective verbal and written communication skills, specifically related to business and technical writing including the ability to translate technical concepts into 'business language' and vice versa
• Ability to 'tell the story' to any level/function within the organization both verbally and written
• A passion to transform our customer experience and employee experience to create a world class experience
• Team player with a 'can-do' attitude
• History of productive collaboration across multiple levels of company personnel
• Ability to establish trusted partnerships with all stakeholders
• Ability to 'negotiate to a win-win' resolution for all parties
• Ability to use personal influence to build positive working relationships with subject matter experts
Comcast is an EOE/Veterans/Disabled/LGBT employer