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Premium Support Specialist - Generative Design / BIM
Autodesk
Boston, MA, United States
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Job Description:
Autodesk has a great opportunity within our Premium Support and Services (PSS) division for a position combining BIM and generative design technical skills, to work closely with existing and future Major Accounts across North America. We are seeking a highly motivated individual who can build relationships at technical level to support strategic account successful adoption of Autodesk solutions.
The PSS group is responsible for increasing Software and Services revenue and maximizing the success and return on investment of our strategic customers. We do this by delivering highly valued proactive and reactive services that reduce risk of downtime while increasing adoption/utilization of our solutions.
If you enjoy establishing a long term relationships with your customer and working with global teams, this would be an excellent opportunity to consider!
Essential duties and responsibilities
External Responsibilities with Premium Customers:
• Identify opportunities to facilitate adoption of Autodesk software and services at Premium customers.
• Handle support requests from Premium Customers in your area of expertise to ensure timely and complete resolution.
• Create and present proactive content to Premium Customers to provide them operational efficiencies and/or prevent disruptive events.
Internal Responsibilities:
• Ensure correct prioritization, visibility and resolution of technical escalations to the development team.
• Readiness and Training: provide readiness training to internal Teams and Premium Customers. Ensure stakeholders are ready to adopt new technologies.
Requirements:
• Advanced knowledge of Building, Construction, and BIM industry needs and workflows
• Bachelor's degree or equivalent experience in BIM, Civil Engineering, Architecture, or Construction.
• 3 years of experience in related field
• Expert knowledge of Autodesk Revit
• Additional knowledge of Autodesk Collaboration for Revit, BIM 360, Dynamo, Formit and Building Performance Analysis preferred.
• Experience troubleshooting software and hardware problems
• Comprehensive knowledge of the Microsoft Windows environment
• Excellent verbal and written communication skills; ability to convey complex technical details coherently
• Strong customer service skills including phone etiquette and conflict resolution.
• Strong troubleshooting and analytical skills
• Ability to present technical information to a live or virtual audience
• Must be decisive, self-motivated and proactive, possessing strong desire to learn.
• Willingness to follow defined policies and procedures
• Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team.
• Ability to set priorities of various assignments and complete them within allocated deadlines with little or no supervision.
• Ability to occasionally travel and meet onsite with customers.
• Fluency in English required.