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VP, Field Operations, Northeast Bay Area
Comcast
Concord, CA, United States
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Job Summary:
The Vice President, Field Operations role is a senior executive position that is responsible for providing leadership for all aspects of the market including Technical Operations, Finance and Human Resources.
Core Responsibilities:
• Provides strong leadership to Field Operations personnel, including communicating vision, strategy and objectives.
• Leads by example in creating an environment that encourages open communication, sharing ideas and best practices and building strong cross-functional relationships.
• Reviews work from a relatively long-term perspective and against the function's goals. Translates corporate strategy and field priorities into short- and mid-term objectives for the function.
• Provides leadership to Field Operations staff to ensure activities of all technical operations employees are performed optimally and in compliance with Company standards of quality and efficiency.
• Responsible for managing a large Field Operations budget, including labor and capital expenses.
• Creates strategies to achieve business goals such as; increasing revenues, limiting expenses, adding subscribers and developing a skilled, motivated, satisfied and diverse workforce.
• Directs and participates in planning activities related to the Area through the preparation of various budgets and forecasts to meet defined objectives for growth and profitability.
• Strategically works with other functional leaders in forecasting customer activity and resulting resource requirements at each of the plants; identifies and manages resource allocation and needed employee skill sets within the plants based on forecasted work levels.
• Works with Technical Operations and Care leadership in identifying training needs, ensuring staff has the correct combination of skills to meet the expanding broadband needs of our customers.
• Builds and maintains favorable and beneficial relationships with community residents and public officials within the area to protect the company's franchises and to permit profitable customer rates throughout.
• Reviews and submits reports that provide critical data to drive ongoing operational performance improvement.
• Interprets, administers, and implements corporate policies and procedures. Approves policies and major operating procedures.
• Remains current on all technological and related advances in order to facilitate optimal productivity and accuracy for the drafting function.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelor's Degree or Equivalent is preferred.
• Generally requires 15+ years related experience.
• 5-10 years of experience in telecommunications management.
• Demonstrated success in the following core competencies: Visionary thinking complimented by shaping and executing strategy; business orientation to include functional depth and breadth within telecommunications' operations and strong financial and budgetary skills.
• Strong decision making skills coupled with the ability to lead change.
• Exceptional communication and interpersonal skills that will contribute to team development and in working with other stakeholders including governmental agencies and senior management.
• Respect for others, personal responsibility, adaptability to change, and a passion and motivation to approach all aspects of the job with optimism and enthusiasm.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Comcast is an EOE/Veterans/Disabled/LGBT employer