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Network Operations Center Intern
Spectrum
Austin, TX, United States
Job Details - this job has expired, please see similar jobs below
JOB SUMMARY
Responsible for assisting in the effort to identify network impairments and drive them to resolution in order to provide Charter customers with the best possible customer experience. Work closely with teams within the Network Operations NOC and related verticals to support the effort to minimize the frequency and scope of impact during network impairments.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support efforts to simplify and enhance the customer experience and improve operational availability and reliability.
Works on assignments that will span one or more of the following areas:
Network Survillance
Event Management
Operations Management
Operational Readiness
Assists in the effort to monitor the Charter network and reduce customer impacting network impairments
Assists with the cordination of network changes, deployments, and projects
Uses established processes to execute daily responsibilities
Identifies areas of opportunity to increase the effectiveness of tools and processes
Shadows members of all NOC functions and where possible other local groups to gain a broader understanding of the Charter network and the products offered
Perform other duties as assigned
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to grasp technical subjects quickly and good logical and analytical thinking
Detail oriented and organized is a must
Aptitude and eagerness to learn from a new environment and make an impact quickly
Ability to listen to multiple points of view and synthesize against goals for recommendations
Self-driven with minimal supervision
Ability to plan, prioritize and organize effectively and independently
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc)
Proficiency with Word, Excel, PowerPoint
Good organizational and office management skills
Excellent cognitive and communication skills
Excellent analytical skills
Strong business sense and sense of urgency to achieve business results
BASIC / MINIMUM QUALIFICATIONS:
Bachelor's Degree in Computer Science, Electrical Engineering, or related field
MUST BE currently enrolled in a Graduate Coursework in Computer Science, Network management, Telecommunications or related field
Minimum 3.0 GPA
Education:
Coursework in Computer Science, Network Management, Telecommunications or related field.
WORKING CONDITIONS:
24x7 Office environment
No travel required