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Intern - Part-Time Temporary, Digital Experience
Sirius XM
New York, NY, United States
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Job Description
Description: Intern will assist primarily with Customer Service Satisfaction Survey projects. SiriusXM sends surveys to customers after they have contacted our service sites. Customer feedback is utilized in a variety of ways all aimed at improving the customer experience. In addition this individual would support the Corporate Solutions team with corporate escalation related projects.
Duties will include: Review weekly/monthly reports and summariaze variances, review customer verbatim' for trends, and track cusomter's request for a call back to Satisfaction scores.
Requirements / Skills: Ability to work independently, strong proficiency of Microsoft Excel, and strong analytical skills.
Please note regarding all SiriusXM internships:
• You must be 18 years of age or older.
• Student MUST be enrolled in a U.S. based college, university or trade school.
• All positions are paid. You may also still receive academic credit if you choose to apply for credit.
Please do not call SiriusXM. Qualified applicants will be contacted.
Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled