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Learning and Knowledge System Curator and Administrator
Pearson
Boston, MA, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Learning and Knowledge System Curator and Administrator will be a self-driven creative type who is passionate about data organization, is not afraid to think outside the box or roll up their sleeves and jump in, and who will thrive in a fast-paced, deadline-driven environment.
Your challenge:
Selling and implementing the product, technology and services that make up Pearson’s higher education courseware, institutional, corporate and government offerings is a dynamic process and requires a substantial number of mixed media resources and materials. From training materials to customer studies to strategy pieces and marketing and sales materials, all this information needs to be catalogued and organized in a manner that makes it easy for our sales teams to retrieve quickly at the time they most need it.
Learning and Knowledge System Curator and Administrator will oversee the migration of our current digital assets into a new taxonomy and new digital retrieval system, be the point person for the change efforts to embed the new taxonomy, process and system, and oversee the ongoing organization of our central knowledge repository, making sure that all resources are readily available and easy to find.
You will collaborate with content leads within internal business partner departments (such as field marketing, business systems, sales operations, learning & development, customer experience, etc.) to develop content strategy. You will participate in content migration and any other content management efforts, train departmental content leads on taxonomy and tagging, and test/refine process development and content quality governance.
Your responsibilities:
• Manage the successful embed of new sales taxonomy across N.A. Higher Education
• Test, refine and implement taxonomy governance workflows, procedures, and documentation
• Oversee execution of change management and content migration plan
• Collaborate with L&D, Field Marketing, Customer Experience, Operations, Business Systems, and sales management teams in a matrixed, cross-functional environment to execute taxonomy changes
• Create and update procedural documentation for asset addition and retirement processes
• Train on Taxonomy:
• Create taxonomy training materials and conduct training sessions for relevant content leads
• Manage Taxonomy:
• Review available analytics and organic search data to inform content retirement and taxonomy decisions
• Expand/consolidate taxonomies based on analysis of demand consumer searches;
• Identify/retire outdated taxonomy data
• Advise key stakeholders on the potential impact of taxonomy changes
• Apply Taxonomy in L&D:
• Work with L&D Directors and Instructional Designer to ensure all sales and sales management training & development content follows taxonomy best practices
• Catalog and apply taxonomy to new assets from Sales Learning & Development
• Vendor management: Manage relationship with knowledge repository platform vendor
• Communication: Coordinate communications with asset owners as project lead to update owner/title information on existing assets
• Reporting: Compile monthly and quarterly reports on asset usage statistics
Qualifications
• Bachelor’s degree with 2-3 years previous experience in content management or editorial project management
• Demonstrated ability to collaborate and lead within a matrix environment
• Demonstrated ability to master new concepts quickly and learn new technologies
• Professional writing, communication and presentation skills.
• Analytical skills
• Experience with managing digital resources and information focusing on data annotation and curation
• Proficiency in office technologies, Word, PowerPoint, etc.
• Must be able to travel as needed, approximately 10% travel