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Student Support Administration Manager
Pearson
London, , United Kingdom
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Description
Pearson College London was established in 2012. We have a clear mission – to become the UK’s leading provider of industry-focused education, enabling our students to develop the knowledge, intellectual capacity and professional experience they need for their long-term careers. Through Pearson Business School and Escape Studios we offer degrees, training and short courses which are designed, developed and delivered with industry.
The Student Support Administration Manager is responsible for the administrative support of undergraduate students at Pearson College London, working closely with the Head of Student Services to ensure the delivery of an effective and dynamic service to students across all areas of student life and to meet the demands of a growing student body. The role is focused on providing a seamless service and structure to students, and is informed by best practice in the sector.
MAIN RESPONSIBILITIES/DUTIES OF THE JOB:
These are the key responsibilities of the job; on occasion you may be required to undertake other duties commensurate with your grade:
1. To provide relevant and timely data for programme management personnel, assisting in the provision of student data for returns to statutory bodies, validating partners and others, as required;
2. To provide information to students regarding administrative policies and procedures and dealing with related student enquiries in a prompt and appropriate manner;
3. To produce termly registers for the purposes of recording student attendance;
4. To liaise with the Programme Directors, ensuring academic staff complete student attendance recording in a timely manner;
5. To manage attendance monitoring at the College; coordinating and clerking attendance meetings;
6. To be responsible for producing and analysing weekly student attendance monitoring reports, identifying agreed thresholds for implementing attendance warnings and withdrawals for all taught programmes;
7. To manage the end of term reviews with all key stakeholders regarding attendance and reporting; presenting statistical analysis on attendance trends, comparisons with previous terms and making recommendations for future improvements;
8. To be instrumental in policy decision making regarding attendance monitoring in the College in the future; drafting proposed policy changes and being integral to development of policies;
9. To represent Student Services at SSLC meetings; raising issues as appropriate to the Head of Student Services;
10. To contribute to the management and processing of student surveys and statistical analysis of survey results (i.e. NSS);
11. To assist Programme Directors, Head of Student Services and Head of Student Information Systems with the administration of any programme/module-specific evaluations;
12. To provide relevant student data for the purposes of ongoing and annual programme monitoring in liaison with validating partners;
13. To assist with the preparation and provision of programme and module information, including updates to programme and student handbooks, liaising with academic staff and technology and library staff as necessary;
14. To collate information and data on the Additional Learning Support requirements of actual and potential students in liaison with Admissions and Registry staff;
15. To draft appropriate learning contracts with students, making reasonable adjustments to our provision in the light of their Additional Learning Support requirements;
16. To provide information to students on the Additional Learning Support available at the College, and dealing with related enquiries from existing and potential students;
17. To ensure that all processes, policies and procedures of Pearson College London, especially in relation to Additional Learning Support are implemented in compliance with the rules, precepts and best practices of the Quality Assurance Agency in line with the Disability and Equality Act 2010;
18. To work with the Timetabling Manager, to ensure that all modules for each academic year are set up on SITS and that all students are allocated to the correct modules;
19. To assist the Head of Student Services in the handling of student appeals, complaints, and disciplinary proceedings;
20. To lead and complete regular data analysis, reporting and benchmarking activities to identify and realise improvements to the College’s approach to managing student administration enquiries, and to inform the Head of Student Services and the Head of Student Information Systems of these recommendations arising from this analysis;
21. To contribute to and support the development and implementation of functionality to enhance PCL’s Student Information System (SITS) to improve student enquiry management and student satisfaction;
22. To arrange for the storage, archiving, return or destruction of all student records;
23. To provide cover for the Examinations and Assessments Manager when requested by the Head of Student Services;
24. To provide support to other areas within Student Services during periods of absence or when there is excessive workload;
25. To assist the Head of Student Services with staff training as required;
26. To supervise new and temporary staff as required;
27. To contribute to the ongoing planning and implementation of excellent services for the enhancement of the student experience at Pearson College London;
28. To contribute and attend College events, including enrolment/Welcome Week, Open Days, and graduation ceremonies;
29. In addition, to undertake any other duties as may reasonably be required.
Qualifications
Knowledge and Qualifications Required
Essential
• Educated to degree level or equivalent
• A proven track record in delivering to targets and deadlines
• A working knowledge of Higher Education and the current issues and challenges within the sector
• IT experience in a Windows environment, including use of databases
• Understanding of ALN requirements of students
Desirable
• Previous experience of SITS
• Experience of taking the lead on projects
Skills and Competencies
• Effective communication skills both written and verbal.
• Ability to interface with diverse groups of individuals, with confidence and clarity, providing excellent customer service
• Ability to summarise and take succinct, clear notes of meetings and discussions
• Ability to maintain confidentiality about sensitive issues
• Works to meet quality standards with a habit of checking own work for accuracy and presentation standards
• Ability to organise own tasks and activities in a systematic way, juggling work priorities to meet deadlines
• Able to use own initiative when required and to escalate where appropriate
• Commitment to continuous improvement of the customer’s experience
• Flexibility to occasionally work outside standard working hours, at peak times
Additional: It may not be possible to take leave at certain times of the year, particularly in September, during our enrolment period.