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Desktop Support Specialist
LucasFilm
San Francisco, CA, United States
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The Lucasfilm Desktop Systems Specialist performs various IT duties related to Operational Support and Projects for all aspects of the Lucasfilm business. Mid-level Mac and Windows desktop support experience is expected, along with exceptional communications / collaboration skills required to work within a fast paced production environment.
Responsibilities:
• Provide support to end user requests for equipment, new software and changes to their existing configurations.
• Setup and upgrade computer systems in a networked environment with minimum end user interruption.
• Take on day to day break/fix end user requests from initial contact to problem resolution.
• Research and recommend hardware and software solutions as needed.
• Investigate and resolve malfunctioning software in a Mac and Windows environment.
• Properly integrate devices such as printers, networks, scanners, and digitizing tablets with Microsoft Windows & Macintosh systems.
• Troubleshoot and repair, or arrange for repair, of defective computer equipment.
• Communicate status of issues and projects in progress to those parties concerned on a timely basis.
• Document and communicate system support issues with end users, IT staff, and management.
• Plan, develop, and maintain individual project schedules.
• Participate in other physical IT tasks such general cleanup, system retirement and organization.
• Assist in management of inventory
• Must carry pager during work and non-work hours and be available to be on-call when scheduled.
Requirements:
• 3-5 years of desktop support experience, ideally in a Feature Production environment,
• Mid-level Skills in Windows 7 (or greater) and Apple OSX, including understanding networking / OS configuration and functionality.
• 1-2 years Google Application Suite support and troubleshooting experience.
• Demonstrated passion and interest around technology, including keeping up to date with trends.
• Outstanding Customer Support skills.
• Able to communicate in a professional and friendly manner with co-workers and end users.
• Self-starter, energetic, strong organizational skills and ability to prioritize workload without daily oversight.
• Demonstrated approach to teamwork and collaboration when solving issues.
• Detailed-oriented and be able to handle a variety of tasks in an efficient manner.
• Able to manage time effectively, triage and prioritize based on production needs.
• Demonstrated experience supporting executives and key creative staff.
• Must be able to lift 50lbs.