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Senior Analyst
Gannett
Mc Lean, VA, United States
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The USA TODAY NETWORK is seeking a full-time Senior Analyst to join the Voice and Data Communications Team based in McLean, VA. The ideal candidate is an experienced telecommunications professional well versed with the Avaya IP telephony platform
Position Summary
The Senior Analyst supports various IP telephony platforms and a growing end user base. The candidate will have five or more years of experience supporting a dynamic multi-site Avaya IP telephony environment with a focus on implementation and ongoing end user support. Secondary experience with SIP trunking a big plus. The right candidate is eager to learn, willing to work with a variety of technologies, has outstanding communication skills, is an effective multi-tasker and can prioritize effectively.
The position is McLean, VA based however after a suitable assessment period, part time teleworking will be considered as long as the needs of the business are being met.
Responsibilities
• Coordinates medium to large sized Avaya IP telephony implementations across the company
• Plans and implements SIP trunking solutions at locations across the company
• Reacts to trouble tickets and other requests for assistance from business unit IT leads and end users
• Manages all projects to budget
• Works well independently
• Ad hoc telephony services and systems planning.
Required Technical Skills
• Bachelor’s degree or equivalent experience
• Five to seven years’ experience operating one or more locations via the Avaya IP telephony platform
• Two to three years familiarity with call centers (Avaya a plus)
• Excellent written and verbal communication skills. Preferred Technical Skills
• Experience with Avaya Communication Manager
• Experience with Avaya CMS reporting solution
• Experience with Avaya Modular Messaging or ESNA voicemail platform
• Experience with Asterisk phone systems
• Experience with reviewing telecom service invoices
• Experienced with Excel