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Product Support Specialist
NBC Universal
Orlando, FL, United States
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About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Driven by Golf Channel, GolfNow (www.golfnow.com) is the internet’s largest online tee time reservation service, trusted by more than 1.5 million golfers. Using leading-edge technology, GolfNow provides more ways for golfers to stay connected to their favorite golf courses and tee times through the web, e-mail and mobile applications. As a partner to golf courses, GolfNow provides turnkey solutions to their operations (www.golfnowsolutions.com) with the main areas of focus on:
Online marketing and distribution of tee times
Web hosting, development and customer management solutions
Revenue optimization, database expansion and other course products
Responsibilities
The Product Support Specialist’s primary function is to provide support to golf courses on software and technology issues. Our specialists acquire knowledge of commonly used concepts, practices and procedures in the golf industry and computer technology. The product support specialist provides answers to common questions and consults next level support on difficult troubleshooting tasks.
Job Duties
Provide telephone and email Support
Log all issues in CRM package to manage work flow and for future knowledge base reference
Collaborate with teammates, requesting help or offering help to others in team environment
Escalate issues to next level support when appropriate
Report bugs by investigating reported issues and documenting defects to bug tracking software
Utilize experiential learning to increase knowledge of both the industry and technology
Show initiative by making product suggestion or noting improvements in internal processes
Qualifications/Requirements
Basic Qualifications
Proven analytical and problem solving skills essential
Well organized with attention to detail
Intermediate Microsoft office and Excel skill level
Additional Job Requirements
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: 32379BR )
Must be willing to work in Orlando, FL
Willingness to travel and work overtime, and on weekends with short notice
Desired Qualifications
Associate’s degree is preferred
Golf knowledge
Remote troubleshooting experience