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Collections Manager/Sr Collections Manager
Dow Jones
Princenton, NJ, United States
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Job Description:
Collections Manager/Senior Manager
Job Description:
Manage a global collections team, across all Dow Jones products for a high volume of accounts/customers. Research and resolve customer-billing inquiries, send follow-up inquiries and communicate with sales teams, customer service teams as well as operation support teams. Manage multiple concurrent priorities spanning projects and initiatives. Identify opportunities for improvement, maintain operational statistics, compile and prepare summary reports containing data related to department productivity. Oversee the use and work lists of the global collectors in new Collections Workbench tool. The successful candidate should have excellent management, communication, organizational and research skills.
Roles and Responsibilities:
• Oversee a large global collections team across all products, including Advertising and Professional Information Business.
• Manage collector portfolios, workload, changes in priorities, aging and allowance for bad debt analysis within the Cforia, Collections Workbench tool
• Interface with the regional sales coordinators, sales, operations support and strategy to handle billing inquiries
• Interact with internal and external customers to gather additional information and negotiate settlement of claims
• Maintain reporting hierarchies for customers, recording parent and child relationships that are detailed within our customer contractual purchasing agreements
• Liaise with reporting team to ensure a high degree of accuracy on revenue reporting and manage any data issues that arise
• Manage administration of customer account maintenance
• Strive for continuous improvement in the management of the team, systems, and all associated processes.
• Establish and monitor Customer Account Quality Control metrics
• Interact with Billing Services to identify, diagnose, document, and resolve issues in an organized and timely manner
• Monitor new processes and workflows to ensure they work as intended and institute new policy where necessary
• Manage intricate processes with complex billing/collections around specialized circumstances, such as Sanctions and other government regulations
• Stakeholder relationship management
• Forecasting of cash collections using promise to pay and other historical data
Skills Required:
• 5+ (7+ for Sr) years management experience of team of more than 7
• Management of global accounts and staff preferred
• Ability to manage challenging expectations effectively and resolve conflicts efficiently
• Ability to adapt to constantly changing environments & priorities
• Proficiency in Microsoft Office products
• Basic knowledge of functions related to the research and resolution of claims
• Excellent communication skills; verbal and written as well as excellent phone etiquette
• Ability to organize and interpret data as well as communicating analytic results/recommendations
• Able to manage multiple tasks simultaneously to completion with sound business judgment
• Ability to utilize market data as it relates to global collections
Company
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets
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