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Sr. Technical Writer
Pearson
Chandler, AZ, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Qualifications
The Senior Technical Writer is responsible for developing and implementing comprehensive, web- and mobile-based user assistance (UA) strategy for assigned products in Pearson Learning Services Technology digital product line. The Senior Technical Writer generates accessible and reusable materials that instruct students, instructors, content authors, campus administrators, and Pearson internal users in the use of the assigned application or integration product. This writer collaborates with peer writers and Pearson colleagues to ensure the effective reuse of developed UA content within other Help systems, and training, marketing, and support materials; and works with the User Experience team in creating the user interface language. As a member of the Learning Services Technology Technical Publications team, the writer also participates in the evolution of documentation and UA approach, design, standards, and best practices, while maintaining deep ties to the appropriate development team. This position reports to the Manager, Technical Publications for the Learning Services Technology organization.