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GQ Training & Events Coordinator
Pearson
London, , United Kingdom
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Position Description
The purpose of the role is to manage the booking and facilitation of face to face and remote training and standardisation for Pearson Associates, across all General Qualifications as well as other non marking qualifications. To be responsible for and ensure that all events, on all platforms, are created and set up as per SLAs. To ensure that sufficient Pearson Associates are invited and confirmed to meet the target requirements for all events.
Responsibilities
•To manage the scheduling, resourcing and organisation of a suite of GQ meetings
•Liaising with General Qualifications Assessment to develop and implement operational protocols
•To ensure that all General Qualifications events are covered by competent supporting staff trained appropriately
•To support innovation and change in order to improve the processes and add quality to the outcomes
•To ensure MI is maintained and updated regularly
•To make best use is made of support staff and Pearson Associates resources to support the online standardisation events
Qualifications
Skills and Qualifications
Pearson Core Competencies
1. Providing a customer focused service
2. Communicating with influence
3. Working with others to achieve goals
4. Delivering goals in a changing environment
5. Taking a creative and innovative approach to work
6. Maximising potential in self and others
Other Requirements
• Must have the ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines
• Experience of coordinating, understanding and reporting on management information
• Ability to handle sensitive information and tasks
• Well developed organisation and finishing skills, including the ability to carry through instructions
Additional Competencies
Essential
• Experience in a customer facing role
• Administrative experience/experience dealing with large volumes of data
• Intermediate IT literacy (MS Office)
• Educated to degree level / equivalent
• Experience using CRM/ IQS / databases
Desirable
• Experience in scheduling and facilitating events
• Proven ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines
• Experience of coordinating, understanding and reporting on management information
• Proven ability to handle sensitive information and tasks
• Well developed organisation and finishing skills, including the ability to carry through instructions
Previous Experience
Desirable
• Experience of sourcing and booking venues
• Experience of scheduling, organising and delivering training activities
• Experience of coordinating, understanding and reporting on management information
Personal Style and Behavior
• Must have the ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines
• Ability to handle sensitive information and tasks
• Excellent interpersonal skills are required with a clear ability to negotiate and persuade