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Coordinator, Team Member Services
NBC Universal
Orlando, FL, United States
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About Us
Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be "doing a job." You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?
Responsibilities
SUMMARY: Assists, coordinate and administer UO Team Member programs. Assists Team Members in the TMS Room by providing information, answering questions, and having appropriate resources available for Team Members. Provides project support to the Team Member Services Supervisor and/or Manager
SCOPE: Coordinate Team Member programs and activities. Regularly scheduled in the TMS Room.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Services internal guests in the Team Member Services Room and Mobile by assisting with inquiries in person, on the phone and by email, utilizing knowledge of UO Resort to provide accurate and updated information. Assists with Comp Ticket questions/issues, Kronos and ESS login information. Resolves and eases internal guest situations on an individual basis while maintaining confidentiality. Assists with Team Member Requests for Red Carpet Authorization, Recognition Redemption and Special Event Ticket Distribution. Maintains the appearance of the TMS Room by keeping informational material current and stocked and maintains the cleanliness of the room.
•Administers UO recognition programs as assigned. Inputs data and assembles documents utilizing appropriate applications/systems. Prepares and/or distributes documents and reports on a daily basis. Ensures confidentiality and integrity of data and information. Continually solicits Team Member feedback of program to ensure satisfaction and enhance/expand future offerings.
•Administers with other Team Member Services events/activities as needed. This would include marquee events such as Take Our Daughters and Sons to Work, Holiday events (Turkey Distribution), Third Shift Breakfast, etc.
•Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
•Perform other duties as assigned.
Qualifications/Requirements
QUALIFICATIONS: Microsoft Office, Customer Rep Experience, Spreadsheet, Word Processing, Electronic Mail, Excel
LANGUAGE SKILLS: Ability to print and speak simple sentences. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY: Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.
EDUCATION: High school degree or GED is required. Associate’s degree (AA) is preferred. Bachelor’s degree is preferred.
EXPERIENCE: 1-3 Year experience; or equivalent combination of education and experience.
ADDITIONAL INFORMATION: Strong guest relations skills, ability to handle multiple priorities, manage confidential information while displaying a high degree of tact; effective problem solving and communication skills required.
Your talent, skills and experience will be rewarded with a competitive compensation package.
We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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