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Application Consultant
Pearson
Bloomington, MN, United States
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Description
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
An Application Consultant fulfills a vital software support role that is primarily client facing. You must have both technical ability and the capability to relate this to non-technical users.
In this role you will be supporting and advising users on the best use of Pearson VUE’s web-based Exam Developer software, as well as other test development tools. A basic proficiency in XML and SQL is required.
On a day-to-day basis, you will fulfill a variety of functions, including the following:
• Consultancy. Provide expert-level support and advice to clients and internal teams on best use of the Exam Developer software and Pearson VUE’s test development tools.
• Migrations. Perform analysis and requirements gathering activities, developing processes and scripts to move existing data into test development tools.
• Training. Prepare and deliver on-site and in-person training to clients on test development tools, and advising on best practices.
• Support. Own, troubleshoot and resolve software issues as well as understand, document and promote requirements for future developments.
• Installations. Provide on-site and in-person software installation of test development tools on client systems.
• Demonstrations. Deliver software demonstrations to client prospects, assist with requirements gathering, and other pre-sales technical support.
• Scripting. Basic proficiency in XML, SQL and one of the following: VBA, XSL, HTML/CSS/JS, to improve efficiency and provide workarounds to issues.
Qualifications
• A higher education (BA, BS) required or relevant experience in a technology related field.
• Have technical experience and an ability to communicate your knowledge to non-technical clients and internal teams (over phone, email and in person).
• Basic proficiency in XML, SQL and one of the following: VBA, XSL, HTML/CSS/JS, to improve efficiencies and provide workarounds to issues.
• Enjoy problem solving, finding creative solutions and taking on challenges that require patience, perseverance and pride.
• Are motivated and capable of working under your own steam, by taking ownership of new tasks and projects without waiting to be asked.
• Believe that any job worth doing is worth doing right; remaining focused, considerate and committed regardless of the size of the task.
• Enjoy learning, sharing knowledge with others and are open to different ways of working.
• A full valid, non-restrictive passport.
• Full rights to work in the US.
• Knowledge of another language would be beneficial.