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Customer Service Representative
Gannett
Salem, OR, United States
Job Details - this job has expired, please see similar jobs below
Statesman Journal Media is seeking a Customer Service Rep/Account Manager to support advertising account sales executives. This is a temporary position which may convert to regular employment after 30-days. In this role you will provide day-to-day operational support of the sales team while exhibiting excellent client relations skills and showing a thorough understanding of Register Media’s sales process.
Responsibilities
• Accurately set up new customer accounts and contracts as well as maintain customer records to include insertion orders, billing and history. Work together with finance department on account reconciliation needs.
• Pre-call research including review of client’s website, spending history, background, etc.
• Work together with the account executive, client and internal creative departments to obtain both print and digital creative to assist in driving sales.
• Order digital advertising, submit print advertising insertion orders and ownership of final deliverables to include excellent customer service and accurate billing
• Utilize salesforce.com to manage day-to-day activities and keep sales team informed of all client updates.
• Provide assistance to sales executives in creation of presentations and research of account and/or marketing data.
• Facilitate the completion of RFP’s and rate requests across multiple platforms while primarily collaborating with sales executive and internal operations team.
• Create and manage reports to support sales team.
• Prepare rate requests and ensure billing is correct for all projects. Serve as primary contact to internal departments specific to campaign management.
• Work together with sales support team to ensure needs of entire sales executive group is being met.
• Work with sales executives and other departments to provide research and value stories that help close business and drive results for customers.
• Works in conjunction with sales executive to build unique and innovative solutions for customers . Offers ideas to enhance or streamline our internal processes.
• Proof and provide design recommendations for advertising creative.
Requirements
• One to three years experience in servicing accounts or customer services in an office environment. Prior experience in a sales setting preferred.
• Solid computer skills to include Microsoft Outlook, Word, Excel and PowerPoint.
• High school diploma or equivalent required.
• Ability to work independently in a fast-paced environment while having an all-encompassing understanding of the media sales process.
• Exceptional written and oral communication skills.
• Passion for sales with a driven and ambitious mindset.
• Effectively communication and understanding of design and creative needs via electronic communication.