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VP, Global Client Strategy
Deluxe Entertainment
Burbank, CA, United States
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Deluxe Entertainment Services Group Inc. is the global leader in digital services and technology solutions for content creation and delivery. Since 1915 Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences. Deluxe Creative companies house the world’s top talent, amplified through a unified technology and business infrastructure to streamline processes, move media seamlessly, and connect our teams globally. Deluxe Delivery Solutions offer everything clients need to transform and deliver content in any format and release or broadcast window, for any recipient, to any device and destination. With headquarters in Los Angeles and New York, and operations in 25 key media markets worldwide, the company relies on the talents of 8,000 of the industry’s premier artists, experts, and innovators. bydeluxe.com
We currently have an opening for a VP, Global Client Strategy. This position will be located in Burbank, CA.
SUMMARY:
The VP, Global Client Strategy position resides within the Global Client Strategy team. This position has visibility across all of the Deluxe global brands and key strategic clients. Reporting to the SVP Global Client Strategy, this is a key strategy role in developing cohesive client relationship management and in driving client-oriented solutions deeper into the organization. Externally this role will regularly meet with clients and engage with multiple levels of the client organization representing all aspects of Deluxe. Internally, this role will serve as thought leader to identify, recommend, and implement technology and process improvements across Deluxe’s multiple lines of business. Often functioning in a project management role, they will ensure proper execution of client deliverables across Deluxe, establish consistent communication between business units and clients and act quickly when problems are identified. This role will have regular internal conversations to represent the client and deep knowledge of Deluxe operational functions to proactively spot mistakes or issues with the client order before they progress.
RESPONSIBILITIES:
They will be responsible for building an in-depth knowledge of the client’s business and using that knowledge to assist in the development of the account partnership strategy. In support of the SVP Global Client Strategy, they will work with cross-functional Deluxe business units to create solutions that produce a holistic and deeply integrated client offering, while maximizing our portfolio both horizontally and vertically across the client organization. They will look for opportunities inside the client to shift vendor spend over to Deluxe, while continuously searching for process and operational efficiencies that can both improve margins as well as efficiencies for the client. As a key part of the Global Client Strategy team, they will help ensure projects are properly executed by coordinating and managing internal workflows on a proactive basis. This position is likely to be the day to day contact for much of the client organization to centralize and facilitate well-coordinated communications that continually present a “one Deluxe” brand message. Partnership with key accounts should result in driving increased value to our customers through better understanding of client needs and eliminating multiple point of contact with the ability to represent Deluxe enterprise wide.
ADDITIONAL RESPONSIBILITIES:
• Develop client relationship and sales opportunity management strategy.
• Identify and implement process and system improvements to streamline client offering and delivery operation.
• Manage client relationships and be responsible for being the central repository of client account information including services, contracts and rates.
• Responsible for creating and continually updating the full 360-degree view of the customer and key deluxe contact with the organization.
• Deliver excellent account servicing including regular phone and in person contact, training, application use, resolution support or general product overview.
• Regularly communicate client strategy and issues across the Deluxe Enterprise to ensure collaboration and client focus among stakeholders inside the company.
• Monitor and achieve high levels of client satisfaction.
• Represent Deluxe at industry standards committees to influence technology development and shift opportunities in favor of Deluxe.
• Develop regular communication for industry trends across the organization and provide input to product and technology roadmaps.
REQUIREMENTS:
• Ability to interact and communicate effectively with various organization levels both internally and externally.
• Proven client facing skills in representing complex operational processes in a simple and open manner.
• Deep understanding of media technology and production workflow. Understanding of end-to-end content management, including current and emerging technology trends.
• Understanding of Deluxe Entertainment Services offerings across all business units is a plus.
• Ability to solve complex problems using quantitative and qualitative data analysis.
• Excellent communication skills both verbal and written.
• Experience with financial process, workflow, and cost modeling.
• When problems arise, ability to act with a sense of urgency to assemble appropriate internal resources to quickly resolve issues.
• Ability to build relationships across the client organization and spot opportunity quickly.
• Proven project management skills to track the status of simultaneous complex and large scale projects.
• Confidence to recognize when escalation is required to avoid a client disappointment.
• Industry experience and relationships a plus.
• Participation in external client events and conferences when appropriate.
• Business savvy and domain knowledge to participate as key contributor of strategy team.
• Manage account or project management personnel as necessary.
• Ability to travel.
PRFERRED QUALIFICATIONS:
• 15+ years of post-collegiate media industry experience in developing and selling content or technology solutions.
• Deep knowledge of structural complexities of content creation and management (all dimensions).
• Knowledge of latest digital media workflows and technical innovations related to content creation through delivery.
• Ability to speak to both technically and business issues, communicate effectively and appropriately.
• Organizational and presentation skills must impress.
• Change agent – does not accept status quo. Constantly identifies opportunities to improve by thinking in new, unconventional ways and able to work without organizational boundaries.
• Problem Solver – someone who can think of innovative, progressive ideas to solve challenges.
• High influence skills to achieve cross-organizational alignment.
• Have breadth of knowledge of markets across the globe.
• Fluency in a foreign language is a plus.
• Successful prior working experience within standards setting bodies and media industry committees is a plus.
• Knowledge of Word, Excel, Power Point, Outlook, Project and Salesforce.com.
We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.
Deluxe Entertainment Services Group Inc. is an Equal Opportunity Employer.