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Contracts Analyst
Pearson
Belfast, , Ireland
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Summary of role:
• Review the contract changes and deliverables within the BPO relationship and support the PFS Contract and CI Manager in managing the overall relationship.
• Administer the governance, SLA, escalation processes within PFS and ensure maintained within the BPO deal
• Produce all reporting required for the InvestNI grant
Complexity of work managed: 75% standard, 25% adhoc
Main activities/responsibilities:
• Review all BPO Change Notes to ensure compliant with the contract
• Support the Contract and CI Manager in ensuring effective governance for service delivery with key stakeholders for services provided by both BPO and PFS
• Ensure all service escalations across BPO and within PFS are recorded and tracked to ensure they are resolved quickly and ensure preventative measures in place to mitigate in future (e.g. KIR/PDR Process).
• Support IBM and the PFS Director on the respective rewards and recognition (R&R) programmes
• Monitor annual contract deliverables (BPO) ensuring that all contractual obligations are met in a timely manner.
• Produce the draft BPO budget and forecasts for review
• Ensure all Contract Changes are approved through the DocuSign system
• Support the CI lead on project governance and planning
• Support the VP Finance Transformation on PO and Invoice processing for their and the PFS cost centres
Required capabilities:
Working in One Pearson:
• Organizationally agile
• Influences without authority
• Prioritizes and makes effective decisions
• Builds relationships
Efficacy:
• Outcomes oriented
• Continuously improves
• Evidence informed
Functional Capabilities:
• Contract Management
• Governance
• Project Management Support experience
Technology:
• Oracle: Business Suite, OBIEE/DB reporting
• MS Office: Excel, Word, PowerPoint
Qualifications
• Finance or business related degree
• Non-relevant degree with relevant experience considered
• Experience of working in a matrix environment desirable
• Oracle ERP experience desirable