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Lead Test Administrator - Salisbury, MD
Pearson
Salisbury, MD, United States
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Description
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Lead Test Administrator to join our team based in Salisbury, MD.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Responsibilities
Pearson VUE is seeking a Part-time Lead Test Administrator for our Salisbury, MD location.
SCHEDULE REQUIREMENTS:
Our ideal candidate demonstrates flexibility and teamwork.
*This is strictly a part-time position and will remain as such.
*Ability to work 12 to 19 hours per week with an expectation to work more hours as needed.
*Employees must be available to work various shifts between the hours of 7:15am to 8pm various shifts as scheduled, any day Monday through Friday.
*Saturday hours are 7:15am to 5pm, about 1 Saturdays per month.
*Starting pay $11.50/hr.
The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment.
*Performs on-time site opening and closing procedures.
*Understands all testing procedures.
*Checks in examinees, verifies identification, and explains the exam process.
*Monitors examinees while testing.
*Maintains a secure testing environment.
*Communicates with internal technical support to investigate and fix technical issues.
*Strictly adheres to company policies using careful judgment.
*Responsible for maintaining a professional and clean testing center with light housekeeping duties.
*Arrive on time for all scheduled shifts.
*Other duties as assigned.
In addition, the Lead Test Administrator is responsible for administrating all aspects of testing operations and provides team leadership to ensure the adherence to strict operational policies of the examination processes and security measures.
*Submit draft of staffing schedule to Manager.
*Assist with screening Test Administrator job applicants.
*Assist with training and coaching to new hires.
*Serve as the contact point for building management.
Qualifications:
*One year plus of customer service experience preferred.
*High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
*Previous team lead/supervisory experience and testing environment experience preferred.
*Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
*Must be flexible in work hours and days.
*Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
*Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
*Ability to operate a computer, fax, and telephone.
*Ability to lift up to 20 lbs on occasion. Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop & lift from a stooped position.
*Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
• Ability to see names clearly on id cards and the computer screen. Must be able to see small details at a distance