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Test Administrator - Framingham, MA
Pearson
Framingham, MA, United States
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Description
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Part time test administrator to join our team based in Framingham, MA.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Responsibilities
The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment.
Understands and complies with all testing procedures.
Checks in examinees, verifies identification, and explains the exam process.
Monitors examinees while testing.
Maintains a secure testing environment.
Communicates with internal departments to investigate and fix issues.
Strictly adheres to company policies using careful judgment.
Light housekeeping duties such as vacuuming, sanitizing keyboards, office trash, etc.
Other duties as assigned.
SCHEDULE REQUIREMENTS:
Our ideal candidate demonstrates flexibility and teamwork.
This is strictly a part-time position and will remain as such.
Ability to work 2-3 Saturday’s per month, 10-12 hours per day, with an expectation to work more hours as needed.
Employees must be available to work Saturday’s between the hours of 7am-7pm.
Schedules are available at least 2 weeks in advance.
Starting Pay $11.55/hr.
SECURITY
Maintain a secure testing environment and facility.
Maintain security of exam content and materials in accordance with Pearson VUE policies, procedures and guidelines.
Adhere to Pearson VUE Security Best Practices
CUSTOMER SERVICE
Display professional and friendly demeanor at all times
Listen and address questions and concerns in an appropriate manner
Provide high quality customer service
This position pays $11.55 per hour.
Qualifications
Minimum of 1 year customer service is preferred but not required.
High school diploma or equivalent is required.
Strong communication skills are a must.
Beginner to intermediate experience in Microsoft Office (Word, Excel,
Outlook.)
Must be able to bend, stoop and lift up to 20 lbs.
Must be comfortable in a quiet testing environment.
Must be able to hear words spoken softly.
Must be able to see small details at a distance.
Ability to see names clearly on ID cards and the computer screen.
Must not have any prior disciplinary action.