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Subject Co-ordinator
Pearson
London, , United Kingdom
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Background information:
The GQ Assessment (GQA) department is part of the Qualification Development and Assessment (QD&A) division of Pearson Qualification Services (PQS). The department has end-to-end responsibility for delivering secure assessment materials and outcomes from Pearson to our customers
GQA comprises of approximately 80 permanent staff and 20 Fixed Term Contract staff divided into a number of teams responsible for on-time, accurate delivery of high stakes UK qualifications. The department consists of three operational teams, a test development team and an Awarding team.
The Subject Co-ordinator (SC) assists in the delivery of operations for specific subjects within the PQS General Qualifications portfolio and is responsible for the production of assessment related content for PQS General Qualifications portfolio.
The SC reports to the Qualification Delivery and Award Manager (QDAM), working as part of a subject team, whose aim is to deliver a professional and customer focused service.
Purpose:
They will ensure that the assessment processes that they support are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and all stakeholders - including regulators, students and parents.
They will be responsible for ensuring that error-free assessment instruments (ie question paper) are produced which are delivered to deadline, meets defined quality criteria which are compliant with the OfQual Code of Practice and equivalent standards.
Key accountabilities:
Customer Service
First-line responsibility for resolution of all external customer queries
Reviewing existing customer service requirements and keeping services up-to-date, for example the Edexcel website, FAQs, Ask Edexcel, etc.
Managing own performance in relation to internal and external service levels, for example timely resolution of queries and a high standard of communication
Focusing on delivering excellent customer service throughout all tasks, projects and processes.
Assessment Activities
Adhering to regulatory and internal procedures and obligations at all stages
Ensuring the accurate and timely production and delivery of materials for training, standardisation and awarding and any other meetings deemed necessary
Supporting standardisation & awarding meetings, for example delivering admin briefs.
Planning, Project and Information Management
Updating and reporting on key management information to the QDAM, ensuring all data and databases are up-to-date and accurate.
Producing and maintaining plans of work or schedules based on the management information to ensure milestones are met.
Escalating issues and risks to the QDAM in a timely manner together with potential solutions.
Supporting cross-department projects to ensure all team members are briefed and engaged and the projects are delivered to deadline.
Quality Management
Maintaining good working practices to maximise accuracy, economy, efficiency and security, for example ensuring quality of marking is completed correctly and to deadline
Understanding and operating within the content production Quality Management System (ie 10-stage Process), ensuring the procedures are followed by everyone involved in the production process. This could include: commissioning materials from AAs, preparing for, and attending QPEC meetings, proof reading question papers, collating and marking up AA comments for typesetting, etc
Preparing materials and implementing action plans required for Business Assurance audits and regulatory scrutiny activities.
Content Management
Managing and facilitating the completion of all tasks related to the production of assessment content, for example question papers, mark schemes. This involves the end-to end process responsibilities from commissioning and contracting Senior AAs through to ensuring the assessment content can be distributed to centres.
Managing all the documentation relating to the production process ensuring version control is updated, the total security of all materials is maintained and that the electronic and paper filing systems are in good order and that they follow agreed procedures.
Managing the production of other assessment content, for example ICE documents, Examiner Reports.
Relationship Management
Being the Senior AAs primary contact for assessment content production, ensuring they are aware of what is expected of them and that they have the necessary resources and support to ensure agreed outcomes and deadlines are achieved.
Working with the QDAM/Subject Leader in the collation, editing, sign-off, distribution and maintenance of documents relating to Senior AA performance, for example LQ Reports, Stats, Quality of Marking.
Building and maintaining effective relationships with Senior AAs
Building and maintaining effective relationships with internal stakeholders to develop mutually acceptable service level agreements, for example the creation of Team Lists with Deployment.
Motivating and leading their team of Senior AAs through constant change
Other Activities
Undertaking any further tasks necessary to deliver key objectives as required
The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.
Key challenges:
• Working to tight, and immoveable, deadlines
• Working within a regulated framework
• Attention to detail even with repetitive tasks
• Flexibility of working patterns during peak periods
• Reacting positively to change.
• Adapting to the challenges created by the introduction of new qualifications
• Adapting to different IT systems
• Supporting Assessment Associates in their use of new technologies
• Influencing and working closely with Assessment Associates and internal stakeholders.
• Simultaneously managing tasks for multiple examination series.
Working Pattern
• 37.5 hour core working week
• Overtime is available
• Flexible working pattern available
• During peak times of activity there are restrictions on leave
Some weekend work may be required.
Qualifications
Core competencies - managing others:
1. Provide a customer focused service
2. Communicating with influence
3. Working with others to achieve goals
4. Delivering goals in a changing environment
5. Taking creative and innovative approach to work
6. Maximising potential in self and others.
Education, qualification & training:
Degree or equivalent qualification
Previous experience:
• Experience of a customer-facing role.
• Experience of a co-ordination or administrative role.
• Proven previous experience of project or process management
Personal style & behaviour:
The position would suit a highly motivated self starter who would like to pursue a career within a large dynamic organisation. There is a clear development plan in place for Subject Co-ordinators to progress to other roles within the team.
The role will suit a proactive individual with excellent attention to detail as well as organisational skills. The post holder will need to be PC computer literate and able to work to tight deadlines with the ability to work under pressure and be flexible in their approach to problem solving. Excellent customer service skills and the ability to communicate at all levels are essential.
Pearson Leadership Profile
Leading Self / Leading Others / Leading the Business:
• Always Learning
• Courageous
• Ethical
• Determined
• Customer Focussed
• Transformational
• Strategic & visionary
• Innovative
• Developer
• Inspirational
• Relationship builder
• Makes it happen.
Pearson Values
• Brave
• Imaginative
• Decent