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Director, Operations
GREY
New York, NY, United States
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About Grey:
Two things Grey has been doing since 1917: hiring forceful, energetic innovators with diverse skill sets and points of view who can put ideas into motion that lead to results. That’s no coincidence.
Smart, quick, highly motivated business-savvy people have been the backbone of Grey’s Famously Effective work for almost a hundred years. They are the drivers of business and creative performance that at this point in Grey’s long history have never better. We were named 2015 North American Agency of the Year at Cannes in recognition of our 23 Lions for clients including Volvo, DirecTV, NFL and GSK. Grey was also among the top three agencies at the Effies where our work for clients including P&G and Pfizer were recognized. Famous and Effective. It’s what we do, and it’s part of why Grey was been named “Global Network of the Year” by Adweek in 2014 and 2016, and “Agency of the Year” by Advertising Age in 2015.
Of course none of this could have happened without the diverse talent roster we have in place and we are continuing to look for the best talent to join us in the coming year. That’s why we continue to need drivers—people who can help move the agency further on the trajectory of success.
Job Description:
The Director of Operations position requires an exceptional breadth and depth of expertise in agency capabilities to lead large multi-disciplinary teams of people to successfully deliver integrated client solutions.
He/she must have a solid understanding of Project Management tools and approaches to manage complex, multi-disciplinary projects, and the flexibility to lead diverse and dynamic teams. This includes familiarity with print, collateral, broadcast, and digital processes.
Primary responsibilities include overseeing Project Management, including high-level workflow and resource management through Creative, Account Management, Production, and Finance teams.
Responsibilities include but are not limited to:
Internal
• Manage a team of integrated project managers in charge of multi-channel client programs
• Lead the development and tracking of integrated project plans, including training, standardization and application of best practices in project management capability
• Mentor and coach project management team, as appropriate
• Ensure consistency and efficiency by overseeing project estimations, staffing and SOW requirements across the portfolio
• Help integrate offline and online processes for maximum effectiveness, efficiency
• Partner with other discipline leaders to enable appropriate tracking, workflow and team communication on deliverables
• Set project quality and performance standards to help standardize approach and manage risk within, and across, multiple projects
• Evaluate resourcing, processes and roles and responsibilities of integrated team to maximize resources within and between departments
• Ensure ongoing process-improvement to respond to changing business needs, capabilities and clients that enables reliable delivery of integrated projects in a dynamic environment
Client-facing
• Manage peer-level client Ops Team relationships (expectations, communications, negotiations, escalation, feedback)
• Develop relationships with, and ensure the appropriate participation of, key client stakeholders and client executives in delivery of high quality, compliant materials
• Consult on how agency process interfaces with client systems
Qualifications
Required Skills and Qualifications:
• 10+ years agency operations and/or project management experience
• Multi-disciplinary experience, including print, broadcast, digital, and other deliverables
• Experience in managing multiple project life cycles from business development to final delivery
• Comfort working in fast-paced environment with diverse cross-functional team
• Experience and interest in supporting new business initiatives
• Strong desire and ability to be a change-agent, providing experience-driven recommendations with team-building diplomacy
• Roll-up your sleeves, can-do attitude
Grey Group is an equal opportunity employer.