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Sales & Delivery Coordinator Apprentice
Pearson
Harlow, , United Kingdom
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Description
Job title: Sales and Delivery Coordinator Apprenticeship
Location:Harlow
Reference no:1700233
About Pearson
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.
We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
About Apprenticeships
Our mission is to develop a programme that will help Pearson, its employees and its managers to progress in their lives and careers through the high quality Apprenticeships that we at Pearson provide.
We are proud to launch our new Apprenticeship Programme, offering a range of Apprenticeships in Business Administration, Customer service, management, digital industries & IT,Financial servicesand more. Our apprenticeships range from level 2 through to degree level and we have intakes throughout the year.
As the world’s learning company, we understand the skills and knowledge required to empower you to succeed in learning.
Pearson believe that learning opens up opportunities, creating fulfilling careers and better lives.
If you’re as passionate about apprenticeships as we are, then please do visit our website to find out more and see the full list of apprenticeships we have on offer: http://pearson.jobs/
Context
Reporting to the Operations Delivery Manager and working as part of the Operations, Design and Delivery team, this role will provide central administrative and sales support to the Sales and Operations teams. The post-holder will carry out a number of administrative, sales and operational tasks for the department to support closing of sales and ultimate delivery to the end customer. In addition, this role will liaise with internal departments and customers on a daily basis to assist with reconfirmation of orders and stock related inquiries.
Key Accountabilities
Sales support
• Assist with reconfirmation of custom print single component and multi-component solutions
• Assess stock availability of components
• Arrange reprints as required
• At peak periods, manage bookshop order report
• Run Oracle reports using OBIE Reporting
Operational
• Track product into UK Distribution Centre and ultimately end customer (in order to meet course start date)
• Ensure invoicing is correct/arrange credit and recharges as necessary
• Work with product information, inventory and customer services if TEP/Oracle issues arise to ensure that issues are addressed and followed through in a timely manner
• Monitor all IP invoicing via the project tracking document and ensure that status in moved to invoiced in OneCRM
• Work with CSEs to ensure that IP invoicing is carried out according to strict SLAs and that copies of invoices are sent to BDMs
• Report on IP invoicing monthly
• Attend fortnightly tracking meetings to update on status
Key competencies
• A demonstrated ability to work independently, managing own time, prioritising effectively and making decisions confidently, quickly and thoughtfully
• Excellent organisational, time management, prioritisation and planning skills. Excellent verbal and written communication skills.
• Able to provide timely and appropriate communication to both internal and external stakeholders.
• Ability to use own initiative and develop good working relationships
• Team player
• Enthusiastic and efficient with a proactive attitude
• Excellent attention to detail and meticulous record keeping
• Able and used to working to a high standard of accuracy under pressure
• Able to quickly identify and solve problems pragmatically
• Competent in use of MS Office including Excel, Word and PowerPoint
Qualifications
Candidate Specification
The ideal candidate will:
• Have excellent organisational and time management skills
• Be confident and outgoing
• Have an excellent telephone manner
• Have a good standard of written English and strong verbal communication skills
• Have the ability to work confidently using own initiative and be able to prioritise and organise workloads
• Be able to work well in a team
• Have a minimum of 5 x GCSE at grades A*-C including maths and English
Customer Service Apprenticeship Framework – Level 3
During the Apprenticeship, the post holder will work towards gaining a Level 3 Qualification in Customer service through work based learning.
As part of the training for the advanced Apprenticeship you'll complete:
• Level 3 NVQ Diploma in Customer service
• Level 3 Certificate in Customer service
• Level 2 Functional Skills in English and mathematics
We offer a competitive salary for all our Apprenticeships.
The closing datefor this role is theFebruary 23rd 2017.