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Operations Training Administrator Apprentice
Pearson
London, , United Kingdom
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Description
Job title: Operations Training Administrator Apprentice
Location: 190 Holborn, London
Reference no: 1700892
About Pearson
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
About Apprenticeships
Our mission is to develop a programme that will help Pearson, its employees and its managers to progress in their lives and careers through the high quality Apprenticeships that we at Pearson provide.
We are proud to launch our new Apprenticeship Programme, offering a range of Apprenticeships in Business Administration, Customer service, management, digital industries & IT, Financial services and more. Our apprenticeships range from level 2 through to degree level and we have intakes throughout the year.
As the world’s learning company, we understand the skills and knowledge required to empower you to succeed in learning.
Pearson believe that learning opens up opportunities, creating fulfilling careers and better lives. If you’re as passionate about apprenticeships as we are, then please do visit our website to find out more and see the full list of apprenticeships we have on offer: http://pearson.jobs/
Context
Training from Pearson provides training for teachers in the UK and Internationally. Training is supplied face to face and online to support teachers and educators to help enable effective teaching and learning using Pearson products and services effectively and with confidence.
This includes ‘product training’ and ‘pedagogical’ training delivered more independently of Pearson brands or products.
Training from Pearson is a team providing business development, management and delivery services, from a pool of expert trainers and writers.
Key Accountabilities
• Working with internal teams, existing customers and potential customers
• Managing (directly or through internal stakeholders) the delivery of high quality services for content and content production, logistics, venue booking, catering, travel and hotels, delegate booking and event management, delegate/customer communications, billing and revenue management and customer services
• Managing (directly or through internal stakeholders) the recruitment, development, deployment and payment of a pool of high quality trainers and writers
• Working with internal colleagues where necessary to ensure that our training programme of events and packs is set up in accordance with regulatory requirements
• Processing payment requests for trainers/writers/vetters as required and issuing training/writing/vetting fees
• Monitoring generic mailboxes and CRM, dealing with customer queries in a timely manner and within agreed SLAs
• Building and maintaining positive working relationships with writers, vetters and trainers from beginning to completion of an event
• Working with your line manager to actively initiate new ideas for training courses and packs and process improvement
• Effectively managing and communicating room, equipment, catering requirements as well as final delegate information and pack/material production with venues and trainers
• Maintaining accurate data within the Events Management System and/all TfP systems and spreadsheets to support visibility and accuracy of performance and data
• Monitoring deadlines/KPIs/SLAs of the entire process to ensure compliance and maintain service levels, escalating to line manager should tolerances be exceeded
• Supporting new starters with on-the-job training as required.
Qualifications
Key competencies
• High level of communication, organisation and the ability to effectively prioritise workload and administer a number of events at any given time
• Excellent customer service, and the ability to co-ordinate and carry out activities with limited supervision. Good interpersonal skills are required to interact effectively with internal and external customers
• Prepared to be flexible in their approach to supporting others to deliver
• Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change especially in how we provide training to different customers.
Person specification
The ideal candidate will:
Essential
• Be able to demonstrate either through work experience, summer placements or previous employment a good working knowledge of project delivery
• Have excellent experience of working alongside people of different levels and background
• Have excellent customer service skills
Desirable
• Knowledge of end-to-end production of training events, face to face and online Some experience of working in the education sector
• Experience of using Microsoft Office packages in particular Microsoft Excel at intermediate level. Ability to learn new software quickly
• Experience of management information reporting and events management systems Previous experience of online delivery systems
Business Administration Apprenticeship Framework – Level 3 (Advanced) or Level 4 (Higher)
During the Apprenticeship, the post holder will work towards gaining either an Advanced Level 3 or higher level 4qualification in Business Administration, through work based learning (candidates will be assessed to determine the most suitable apprenticeship level).
As part of the training for the Advanced Business Administration Apprenticeship you'll complete:
• Level 3 Diploma in Business Administration
• Level 3 Certificate in Business Administration
• Level 2 Functional Skills in English and mathematics
As part of the training for the Higher Business Administration Apprenticeship you'll complete:
• NVQ Level 4 Diploma in Business and Administration
• Technical Certificate – Level 4 Diploma in Business and Administration
• Level 2 Functional Skills in English and mathematics
• Level 2 Functional Skills in ICT
We offer a competitive salary for all our Apprenticeships.
*The closing date for this role is 23/02/17.