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Director Quality, Performance & DevOps
iHeartMedia
San Antonio, TX, United States
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iHeartMedia
Job Summary:
The Director, Quality, Performance & DevOps will be responsible for ensuring defect-free quality and real-time performance of all applications and platforms necessary to sell and fulfill ads at iHeartMedia. Working closely with leadership in the Software Engineering team, this senior IT leader will lead all activities related CI/CD automation and production deployments. The successful execution of this role will combine passion for quality and automation, the ability to build reliable process and automation frameworks as well as excellent cross-functional leadership skills.
Job Summary:
With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio or television outlet in America. The company owns and operates 850+ broadcast radio stations, serving more than 150 markets throughout the U.S. Plus, iHeartRadio - a free, industry-leading, digital music service - gives users instant access to more than 2,000 live radio stations and allows them to create custom stations inspired by favorite artists or songs, anywhere they are.
The Director, Quality, Performance & DevOps will be responsible for ensuring defect-free quality and real-time performance of all applications and platforms necessary to sell and fulfill ads at iHeartMedia. Working closely with leadership in the Software Engineering team, this senior IT leader will lead all activities related CI/CD automation and production deployments. The successful execution of this role will combine passion for quality and automation, the ability to build reliable process and automation frameworks as well as excellent cross-functional leadership skills.
Responsibilities:
• Lead test planning and strategy across several development teams for a concise and unified game plan of product validation, integration testing and performance testing
• Lead the adoption of common automation and testing frameworks and methodologies across all software engineering teams
• Lead all production deployment activities and ensure that technical deployment do not disrupt business processes
• Lead all problem and incident management activities and ensure that all applications are covered by comprehensive logging, monitoring and alerting frameworks
• Champion the quality culture characterized by on time deployments with zero bugs and highly performant, resliient and scalable software
• Establish metrics and KPIs and lead regular and reliable quality reporting across all IT teams
• Lead the enterprise performance engineering activities at iHeartMedia
• Lead all enterprise integration testing activities at iHeartMedia
• Ensure high level of operational efficiency of all software engineering processes at iHeartMedia
• Maximize self-service for software engineering teams wherever possible
• Establish and maintain a team culture of data-driven decision making, continuous improvement and operational discipline
• Stay abreast of innovation and new technologies in DevOps, CI/CD, test automation and test methodologies
• Continuously reduce the cost of testing and cost of quality across all software engineering teams
• Manage budgets, staffing and strategic initiatives related to testing and automation
Qualifications:
• Ability to articulate an automation and testing vision, leveraging cloud, DevOps, open source, agile, and performance engineering.
• Ability to leverage open source software to reduce/eliminate software licensing costs.
• Ability to hire top talent and build coherent and well organized team with focus on exceeding employee satisfaction.
• Ability to lead and motivate engineering talent and manage peers through influence.
• Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the full systems lifecycle.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Ability to lead the trouble-shooting of production incidents in complex, multi-application environments
• Ability to prioritize within resource constraints to ensure that the most impactful things get done
• Strong sense of urgency and attention to details
Experience:
• B.S. in Computer Science or a related technical field
• 5+ years experience delivering software in an agile software organization
• 5+ years experience leading testing and/or development teams with focus on test automation and CI/CD
• 3+ years using cloud IaaS or PaaS products.
• 10+ leading technology and software engineering teams
• Demonstrated track record of building excellent technology teams.