This job has expired, please see additional jobs below
Customer Service Representative
NBC Universal
San Diego, CA, United States
Job Details - this job has expired, please see similar jobs below
About Us
NBCUniversal is launching a new Telemundo-owned station in San Diego. This is an exciting project that will expand NBC 7 / KNSD’s news staff with a new team of Spanish-speaking and bilingual journalists to launch the new station. Both news teams will serve local Spanish- and English-speaking viewers. The new Telemundo station team will work closely with KNSD team members in NBC 7’s new state-of-the-art facility in Kearny Mesa, California.
NBCUniversal Owned Television Stations is the division of NBCUniversal that includes 29 NBC and Telemundo local television stations, a regional news network and their associated websites and digital platforms, as well as a group of out-of-home properties, a production company, an in-house marketing and promotions company and two national multicast networks, COZI TV and TeleXitos. The local stations, which can be viewed in 37 percent of U.S. homes and in Puerto Rico, produce and deliver their local communities compelling and unique local news, real-time weather forecasts, consumer and investigative reports and entertainment programming across all platforms to help keep their English and Spanish-speaking audiences informed anytime and anywhere.
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Responsibilities
General Responsibilities: Provide Account Managers and sales management organizational support and assistance in all phases of the sales process.
Job Responsibilities:
• Work closely with Account Executives in the station and National offices to provide complete customer service to all Telemundo clients.
• Confirm approval from sales management for all incoming order rates, ratings and programming to minimize last minute changes.
• Relay maintenance of contracts to agencies where action is required, including, but not limited to spot make goods, program changes and under delivery weight.
• Act as a liaison between Account Manager and Agency to meet all buyer requests, including contract, inventory and program details.
• Track performance of contracts on local station through WideOrbit Media Sales posting system.
• Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute resolution.
• Work with salespeople and sales management for best reconciliation of the client.
• Fill in other areas within Traffic and Sales Service as needed and assigned by management.
• Process financial workflows: customer billing set up, credit card payments, CIA and rebills as requested.
• Maintain eFiles for station management and national sales office AE’s; orders, revisions and make goods.
• Learn to assign and manage material instructions for all on-air clients. With future ability to fill in and cover when needed.
Qualifications/Requirements
Basic Qualifications:
• Proficiency in MS Word, PowerPoint and Excel
• High school diploma or equivalency certificate required
• Bilingual (English/Spanish) both written and verbal preferred
Eligibility Requirements:
• External applicants must submit a resume/CV through www.nbcunicareers.com.
• Must be willing to work at the station in San Diego location.
• Must be willing to submit to a background investigation.
• Must be 18 years or older.
• Must have unrestricted work authorization to work in the United States.
• Must accept Solutions, NBCUniversal’s Dispute resolution program.
Desired Characteristics
• Excellent communication skills.
• Candidate must be detail oriented and function in a fast-paced environment.
• Change agent – must embrace and drive significant process change across the station.
• Superior organizational skills – must possess the ability to manage multiple priorities.
• Process oriented: analyze current processes and help implement improvements for continuous operating growth.
• Experience with WideOrbit Traffic & Sales, Nielsen Audience Measurement a plus.