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Business Analysis Director, Corporate Systems
Viacom
New York, NY, United States
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Overview and Responsibilities
The position is responsible for solving complex business problems as part of the Media & Technology Services (MTS) organization in support of the global corporate systems portfolio. This portfolio includes, but is not limited to, human resources and payroll, legal, collaboration technologies, corporate portals and enterprise cloud applications including Service Now. As an experienced Business Analyst, this position will define project scope by working closely with domestic and international business stakeholders to identify, clearly articulate and prioritize requirements while driving process optimization and improvements. The candidate will manage all aspects of business needs analysis by consulting with stakeholders to determine how best to support the business through the effective use of technology. The candidate may manage all phases of large, complex projects or programs in agile and waterfall development environments. Additionally, the position may require managing resources, both staff and contractors, who are working on those projects.
PRINCIPAL RESPONSIBILITIES:
• Lead business analysis activities for large scale and complex projects that may impact multiple business areas
• Address complex processes, involve significant process analysis and redesign, apply new technologies and involve the integration of multiple systems
• Develop project plans, manage the project schedule and budget to meet deliverables, assign work to project staff, manage the scope and reporting, and ensure quality of the deliverables
• Resolve conflicting/competing needs from different areas of the business, tactfully, and in a way that satisfies all parties
• Lead process improvement efforts that employ new technologies to enhance business performance
• Assist in evaluating new technologies that may enable business success
• Ensure system and business requirements are met by monitoring available metrics and collecting feedback post-implementation
• Provide recommendations to users on appropriate solutions, along with guidance concerning the business implications of application development projects. Manage very large sized projects or programs that may include the integration of multiple project teams
• May lead the development of RFP/RFI process
• Ensure that ongoing support for installed systems is provided to the business
• Meet with senior business partners on a periodic basis and provide status updates/feedback to VP, Global Corporate Systems
Basic Qualifications
• Candidates will possess 8+ years of relevant experience with 5+ years Business Analysis experience working on complex projects or programs in a large, corporate environment –media experience preferred
• Strong background managing programs/projects involving one or more of the following: contract management systems, rights and licensing systems, data mapping programs, HR/benefits systems
• Running projects using traditional waterfall approaches, as well as running agile projects or converting waterfall projects to agile.
• Coordinating cross-functional teams in a large enterprise
• Creating and delivering executive-level summary reports and presentations
• Interacting with executive management
• Business analysis and documentation experience required
• Advanced experience with Windows Office applications
Additional Qualifications
• Bachelor's Degree in Computer Science, Engineering, Business or a related discipline; MBA preferred; CCBA certification desirable; PMP/Agile certification desirable
• Excellent organization, communication, and facilitation skills - able to interact with all levels of management, specifically with senior level executives across varying functional areas of the business
• Strong working knowledge of the work processes for assigned area(s) of the business including how systems are used, how information flows, how decision are made, etc.
• Negotiation and conflict resolution skills; ability to create an open environment where conflicts can be aired and resolved objectively
• Possess a strong understanding of project management methodologies, tools and techniques
• Strong interpersonal and communication skills, including written, oral, and presentation skills to work with team members, peers, and business partners effectively
• Ability to instill trust; motivate and work with other people
• High level understanding of technical concepts as related to the online and broadcast industry
• Superb written and verbal communications and presentation skills
• Strategic thinking