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Billing Coordinator
iHeartMedia
Torrance, CA, United States
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Job Summary:
This position will be responsible for the coordination between the Region and SSC to ensure all backup documentation and approvals are obtained prior to contract submission to the Shared Services Center (SSC) at Clear Channel Outdoor (CCO). Individual is integral in establishing the Region’s contract requirements at the SSC and centralizing the Region’s coordination activities.
Regional Billing Coordinator
This position will be responsible for the coordination between the Region and SSC to ensure all backup documentation and approvals are obtained prior to contract submission to the Shared Services Center (SSC) at Clear Channel Outdoor (CCO). Individual is integral in establishing the Region’s contract requirements at the SSC and centralizing the Region’s coordination activities.
Centralized Coordination of Branch Billing Submissions - 65%
• Maintain daily workflow volumes to accomplish the correct input of all routed contracts daily
• After obtaining contracts from routing, read contract terms and review file for completeness.
• Analyze incoming sales contracts to ensure pro-active measures are taken if additional information needed
• Coordinate with departments as needed for further documentation prior to submission, including charting, credit, and/or management
• Verify the campaign information in the charting module to confirm agreement to the billing terms.
• Maintain performance up to the standard of service level agreements with branch and national sales group locations.
• Submit all approved and completed contract packages for key entry in workflow
• Provide quality customer service to Sales or Operations or other internal or external stakeholders in all respects, including but not limited to inquiries on billing status and requests for information.
• Assist in month end close procedures.
Contract Issue Resolution – 5%
• Resolve all rejected contract issues from SSC timely and accurately.
• Proactively identify contract issues and take initiative to resolve by Chartist, Billing and/or Sales Assistant.
• Respond quickly in resolving contract issues identified by Sales or others.
Tracking and Reporting – 25%
• Maintain CIP tracking report with includes contracts from Local, National and Import Sales Channels
• Report changes on a weekly basis to Finance
Maintain Documentation and Continuously Look for Process Improvements – 5%
• Recommend updates to procedures and process flows as part of best practice of maintaining current documentation.
• Develop and implement more efficient systems, as they are approved, for various departmental activities and programs; i.e., not just entering the data.
• Ensure all documentation is electronically stored in accordance to Audit procedures
Scope of responsibility:
• The scope of this job is for the Branch submissions to SSC
• The incumbent will work smoothly and in concert with others in Accounts Receivable, Finance, Sales and Operations and outside the organization with a focus on providing a high level of customer service.
• The incumbent is expected to perform with a high level of autonomy and self-directed initiative
Required Skills:
• High School Diploma; Bachelor’s Degree preferred
• 3-5 years of relevant experience, with at least 2 years working with billing.
• Must have excellent attention to detail.
• Excellent organization; self-starter; ability to get things done in a team–oriented environment.
• Must have strong analytic skills and be able to quickly assess scenarios
• Ability to enthusiastically work with a wide range of personalities including company employees with a broad spectrum of experience and abilities.
• Firm focus on process improvement.
• Clear verbal and written communication skills.
• Able to meet deadlines
• Work well under pressure
• Ability to multi task