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Communication Specialist
Pearson
Old Tappan, NJ, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
We have an excellent opportunity available for Communication Specialist within our growing Customer Digital Success organization. The Communication Specialist plays a critical role in socializing important updates and information about our N.A. Higher Ed Services Organization, initiatives and updates to a broad internal audience, as well as our diverse customer base.
Responsibilities:
• Establish and execute targeted internal communications strategies aligned to key Higher Ed Service focus areas to help drive awareness and engagement by sales and service partners.
• Write and/or edit Higher Ed Services announcements, messages, blogs, scripts, town hall presentations, manager communication decks, or other communication content as needed, ensuring appropriate corporate processes are followed.
• Manages the distribution of our Higher Ed Services organizational announcements and leadership messages, and group-level intranet (Neo) strategy and site.
• Write communications for our N.A. sales partners to ensure they can deliver appropriate customer-facing technology updates and alerts to ensure they are appropriately managing customer expectations and experiences. Ensure all appropriate corporate processes are followed and messages are socialized and archived.
• Ensure a strong, collaborative way of working with the Corporate Affairs, PR/Marketing, and Legal and the Product Readiness and Customer Incident Communications (CIC) teams within our global product organization.
• Serve as a key member of the Crisis Management team and align on crisis communications strategies as needed.
Qualifications
• Bachelors Degree in Communications or Public Relations.
• At least 3 years relevant experience in technical writing, corporate or agency.
• Expert writer, editor and communicator. Proven ability to craft messages focused on the customer perspective and benefit.
• Excellent verbal and written communication skills
• Technological proficiency and savvy. Proven ability to translate highly technical information into consumable and actionable business and customer messages.
• Sound problem solving skills, e.g., ability to objectively analyze current practices, identify root cause problems and improvement opportunities, formulate a range of achievable options, outline relative strengths, build consensus for a preferred solution.
• A professional demeanor and political savvy, so you can work with and influence all levels within the organization, including leadership.
• A natural ability to establish credibility and rapport.
• The ability to juggle multiple projects and priorities at once and manage urgency and changing project timelines.
• An ability to work independently as well as part of a team.
• A passion for education and dedication to customer experience and success.