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Associate Project Specialist
Blizzard Entertainment
Taipei, , Taiwan
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Blizzard Entertainment is dedicated to creating the most epic gaming experience ever! Blizzard Taiwan is an exciting extension of the Blizzard family with a workplace that reflects the spirit of collaboration, creative talent, and international mindset of not just our organization but of Taiwan itself.
Want to join us?
Associate Project Specialist manage and execute on customer service project initiatives both regionally and globally which impact our customer service centers. Additionally, the project manager will maintain regional consistency throughout all support functions within their area of responsibility.
Responsibilities
• Manage the day-to-day operational and tactical aspects of multiple large scale projects.
• Manage global projects within constraints of time, budget, and quality.
• Interact with key stakeholders to ensure their needs are met.
• Reporting on projects and keeps all project documentation current.
• Identify and mitigate risks across projects for the organization.
• Conduct post mortems for team projects and make recommendations for improvement.
• Manage change associated with projects.
• Develop the methodology and systems used for project execution and management.
• Proactively identifies opportunities for improvement within CS and suggests projects to take advantage of these opportunities.
• Ensures all resources effectively allocated and tasked to keep all team projects on schedule.
• Other duties assigned
Requirements
• A minimum of 2 years’ minimum experience in project management or equivalent experience
• Proficient in conflict management and resolution
• Knowledge of change management principles and application
• Possess the expert knowledge to identify opportunities for change and the ability to convey the need for change
• Excellent multi-tasking and prioritizations skills in a face-paced environment
• Exceptional interpersonal skills. Able to relate to team members and build professional relationships
• Communication skills
◦ Oral – Is able to represent and speak for the organization to all levels of audiences
◦ Written – Is able to consistently create effective reports, documentation, and well thought out e-mails which deliver the necessary message
◦ Information Sharing – Ensures information is accurate, timely, and includes all necessary parties
◦ Able to communicate as effectively with technical resources as with business stakeholders and senior management
• Analytical problem solving skills
Pluses
• Knowledge of and passion for Blizzard Entertainment games
• Fluent English speak/write skill
• Drive for self-improvement
• Certification as a project manager
• Experience working as a Scrum Master or Product Owner
• Bachelor’s Degree in related field