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Sales Support Assistant
Springer
Kuala Lumpur, , Malaysia
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Springer Nature is one of the world’s leading global research, educational and professional publishers. It is home to an array of respected and trusted brands and imprints, with more than 170 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, our imprints, books, journals and resources reach millions of people, helping researchers and scientists to discover, students to learn and professionals to achieve their goals and ambitions. The company has almost 13,000 staff in over 50 countries.
Purpose
The Account Assistant is responsible for the complete process of new deals and renewals, license preparation and invoicing, and will assist the Licensing Manager on CRM systems.
Responsibilities:
• Provide administrative and organizational support to the Licensing Managers and Sales Director; organizes his/her work independently in such a way that deadlines are met.
• Be responsible for the complete process of new deals and renewals, license preparation and invoicing, and assists the Licensing Manager on CRM systems.
• Provide excellent service and technical support to Springer Nature customers.
• Conducts pre-sales activities in close cooperation with the Licensing Manager, e.g. handle the renewals of small to medium customers and upsell to existing customers
• Set up trials and follows up
• Carry out other job functions as assigned by the supervisor
Job Requirements:
• MBO, Associates Degree, or equivalent
• Excellent command of written and spoken English
• Knowledge of Microsoft Office programs
• Affinity with CRM databases (SAP, Salesforce)
• Strong administrative skills
• Strong communication skills
• Customer minded (flexible, and cooperative)
• Detail oriented
• Problem Solving skills
• Basic Commercial Skills
• Pro-active attitude
• Ability to work independently
Practice:
All functions and duties assigned are to be carried out in professional manner and must be in line with the company policies and image.