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Coord 2, Technl Prodt Sales Suppt (BSS)
Comcast
Smyrna, GA, United States
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Job Summary:
Responsible for the administration and coordination of Business Class
customer orders from order submission through installation. Works with
moderate supervision/guidance. Is accountable for individual results and
impact on team.
Core Responsibilities:
• Ensure contracts meet all submission criteria and compliance
requirements and approve or reject contracts as appropriate.
• Review contract and validate services with customer to ensure
accuracy.
• Proactively identify opportunities for improvement in processes and
procedures and recommend solutions.
• Responsible for orders that require an advanced technical knowledge.
• Supports multi-location customers with multiple services at each
location.
• Serve as primary interface with identified customer IT/technical
personnel/vendor/VAR.
• Navigate through multiple systems to build, track, and monitor orders.
• Interface with various levels of sales, operations, engineering, and
other functional groups to ensure order flows appropriately.
• Meet scorecard productivity/quality metrics.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• High School or Equivalent
• Generally requires 2-5 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer