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Supv, Technl Prodt Sales Suppt (BSS)
Comcast
Smyrna, GA, United States
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Job Summary:
Responsible for overseeing the day-to-day functions of Comcast Business
Services order processing teams. Prioritize team workload to ensure that
sales orders are processed and installed in a timely and accurate manor.
Customarily and regularly directs the work of at least two or more other
full-time employees or their equivalent.
Core Responsibilities:
• Performs staffing, hiring, and training tasks including workforce
planning, team building, orientation, providing direct training, and
providing resources for training.
• Ensure the timely and accurate processing of customer orders.
• Evaluates workforce planning and workload prioritization and adjusts
as needed to meet key performance metrics.
• Identifies and implements best practices ensuring continuous process
efficiency improvement.
• Performs departmental needs analysis and produces strategic, cost
effective solutions.
• Utilizes knowledge of Comcast Business Class products and systems to
provide expert knowledge to staff.
• Holds regular team meetings to ensure reps are appropriately informed
in order to create a quality customer experience.
• Consistent exercise of independent judgment and discretion in matters
of significance.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Generally requires 4-7 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer