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Manager Technical Operations
Comcast
Roswell, GA, United States
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Job Summary:
Responsible for managing all aspects of Technical Operations including installation, service, construction, design, materials management, and daily workloads. Ensures compliance with Company technical standards and federal regulations. Responsible for the selection and development of the technical staff.
Core Responsibilities:
• Manages all activities of the Technical Operations staff including: productivity, quality, over time, community relations, inter-department relations, staffing, and performance.
• Directs the daily operations of installation, service, construction, and materials management in order to successfully achieve of company objectives.
• Ensures system compliance to NCTA, FCC regulations, and Company minimum operating specifications. Participates in the development of procedures and practices within relevant departments.
• Ensures the proper completion of all scheduled or on-demand service or maintenance work.
• Ensures timely and accurate performance reporting and reviews. Participates in developing quality measurement guidelines and minimum requirements for staff training.
• Ensures staff and system is able to respond to the demands of new technology deployment by maintaining discussions in deployment planning.
• Prepares budgets and is responsible for implementation and control of approved budgets.
• Coordinates department responses to customer or department issues. Works with other departments, as necessary, to maintain an in-depth technical knowledge of new technology being deployed.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Generally requires 6-9 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer