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FSO Manager
Comcast
Hamilton, OH, United States
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Job Summary:
Responsible for the planning, and execution of all team assigned tasks. Ensures that a diverse set of implementation and support activities are delivered successfully, leading teams to accomplish objectives by managing all resources and activities and ensuring that the goals and objectives of the implementation are accomplished within prescribed time frame, funding parameters and to customer specifications. Oversees the communication flow between functional groups. Develops, motivates and coaches team to ensure they achieve results. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive team efficiencies. Responsible for meeting departmental budget.
Core Responsibilities:
Achieves operational objectives by contributing information and recommendations to strategic plans and reviews preparing and completing action plans, monitoring the status and overseeing the team who is executing on the plan; implementing production, productivity, quality, and customerservice standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.-Oversees coordination team scheduling activities and collaborates with various functional departments’ leads to ensure delivery of implementations meet client objectives and client satisfaction is maintained.-Meets financial objectives by forecasting requirements; preparing budgets; scheduling expenditures; analyzing variances; initiating corrective actions.-Oversees quality assurance program for division through the ongoing review of policies and procedures used by project coordination teams. Analyzes challenges, problems, and process breakdowns to ensure that lessons are learned and improvements are made.-Oversees and develops policies to increase productivity, teamwork and quality. Provides leadership on business processes and promote a culture of efficiency and continuous improvement.-Manages team by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. Determines procedures, resolves operational issues, and ensures personnel receive required information and documentation to perform their tasks efficiently.-Proactively analyzes processes and training needs to identify opportunities for service delivery improvements and increased efficiency. . Develops, motivates and coaches team to ensure they achieve results.-Reviews team KPIs (Key Performance Indicators) with supervisors weekly; coaches and develops remediation plans as needed to ensure team members meet KPI objectives. Reviews team member performance; recognizes, rewards, and retains exceptional leadership talent within the team.-Ensures project implementation plan is built and formally delivered to client in presentation format.-Becomes involved in sales-related efforts to secure contracts/proposals as needed, which could include onsite travel for pre sales process, ongoing customer health check meetings, and trainings.-Acts as an escalation point for clients and internal team.-Consistent exercise of independent judgment and discretion in matters of significance.-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.-Other duties and responsibilities as assigned
Job Specification:
• Basic computer skills including Microsoft Office
• Demonstrated leadership ability
• Demonstrated ability to influence stakeholders
• Demonstrates ability to maintain effective customer, business and field relationships
• Understands project management responsibilities
• Requires on call, after hours, shift rotation and possible customer site visits
-Bachelor’s Degree or Equivalent
-Generally requires 6-9 years related experience.
Comcast is an EOE/Veterans/Disabled/LGBT employer