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Comcast Business Inside Sales Rep - Customer Loyalty Sales
Comcast
Centennial, CO, United States
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment
and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses
and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and
move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for
millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our
goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
You are all about customer service; answering questions, solving problems and keeping people happy. You
genuinely care about the customer experience and want to make sure everyone gets what they expect, on time,
every time.
We are about making that happen.
After all, these are the keys to developing loyalty in our customers.
With Comcast Business in our Customer Retention role you work with Business Class customers and you will:
• Get to be part of profitable and fast-growing Fortune 50 company that frequently wins workplace awards
• Start with 8 Weeks of World-class training and development (and continue from there!)
• Have broad opportunities for advancement and opportunity
• Have Competitive salary and benefits!
This is the kind of job you have been looking for!
Put your Sales, Customer Service or Customer Loyalty background to good use, and apply today!
In this role
Retention Representatives are responsible for supporting Comcast Business Services in their efforts to retain
our existing customer base through working with existing customers that are either requesting disconnect of
service or who have been identified as being part of a customer subset with high propensity to request
disconnect of service.
Empathizes with clients, helps them resolve outstanding issues, and renegotiates the terms of their agreement.
Supports 'value our customer' campaigns such as customer satisfaction surveys, contract renewals, or other
initiatives. Works with moderate guidance in own area of knowledge.
Core Responsibilities
• Uses active listening, empathy, and assumes ownership of customer issues through to resolution.
• Communicates a professional sense of urgency, with various departments, in an effort to rectify customer
issues.
• Minimizes churn by strategically offering product bundles and price points that meet the needs of the
customers' budget and business applications and expands their product mix with Comcast.
• Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle
(i.e. 3-6 months prior to contract expiration, after successive service calls, etc.) to assure customer satisfaction
and to re-contract and extend customer relationships where appropriate.
• Meets or exceeds budgeted retention goals for all product lines.
• Demonstrates strong problem solving and communications skills.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s)
and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification
Education: High School or Equivalent
Field of Study: Business, Marketing
Experience: Generally requires 3-5+ years related experience
Additional Requirements
• Previous Retention/Loyalty experience is desired
• Previous Sales experience required
• CSG, Workbench, Salesforce, and Remedy/TTS knowledge preferred
• Proficient with Microsoft Office applications
Comcast is an EOE/Veterans/Disabled/LGBT employer