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Scoring Services Content Specialist
Pearson
Iowa City, IA, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.
Pearson has seeking a Scoring Services Content Specialist in our Iowa City, Austin, or San Antonio office. This resource will guide and supervise scoring directors assigned to projects and ensure that customers’ scoring decisions are applied consistently to all student responses. The area of focus for this role includes Math and Science.
Overall Functions and Responsibilities:
• Works with PSC project manager to complete quality management plans, rangefinding plans, and other project documentation, as required.
• Plans content hours and completes the Content Specialist Planning Document for assigned projects.
• Identifies potential scoring directors from the pool of scoring supervisors. Guides, trains, and develops scoring directors and supervisors for future content roles.
• Conducts interventions and coaches scoring directors as needed.
• Completes Scoring Director Feedback Forms and provides timely feedback to scoring directors, PSC scoring managers.
• Works with scoring directors to create online training modules for assigned projects.
• Reviews training sets and annotations and provides feedback to scoring directors.
• Ensures proper documentation of, sign-off on, and archival of all scoring decisions and final training materials.
• Guides scoring directors in completing project item evaluations (e.g., for field tests) and reviews them prior to submission to customers.
• Monitors reports across grades and items to verify quality expectations are met and project completes on time. Works with scoring directors to address quality issues, and communicates plans/issues to content manager and project manager.
• Obtains, analyzes, and reports on information concerning the strengths and weaknesses of scoring performance. Performs/participates in root-cause analysis, identifies inefficiencies, and recommends and implements improvements as necessary.
• Attends all relevant project status and customer meetings and compiles appropriate reports on assigned activities as requested.
• Functions as primary customer contact for oral and written communication involving content for assigned project.
• Performs the role of scoring director when necessary.
• May be asked to support new bids and proposals within the PSC by analyzing customer requirements and providing insight on time and cost estimates for content-related activities.
• May be asked to mentor or advise other projects’ content specialists and/or scoring directors..
• May be asked to review and edit work of other projects’ content specialists and/or scoring directors.
• May assist PSC project manager in project-specific budget/cost estimate process.
• Ensures that quality records are compiled and archived in accordance with Control of Records.
Organizational Relationships:
• Direction Received: Receives general direction on Pearson and Performance Scoring policy and procedures from the PSC Content Manager.
• Direction of Others: Advises scoring directors on content- and item-level scoring and quality issues. Evaluates scoring directors and provides feedback on job performance.
• Contacts: Works closely within and across departments (e.g., CDD, PSS, PjM, program team) as required for the assigned project(s) to ensure overall project success. Attends departmental, program team, and customer meetings to exchange ideas and information, discuss issues, plan actions, review costs, and provide technical guidance. May also participate in departmental strategic initiative and continuous improvement activities.
Working Conditions:
• Office environment that is safe and favorable to good working conditions.
• May work in warehouse conditions on occasion.
• Ability to travel and work evening and/or weekend shifts as necessary is required.
Qualifications
Required:
• Bachelor’s degree.
• Excellent internal and external customer service skills.
• Excellent communication interpersonal skills (including phone skills for distributed projects and customer/program team meetings).
• Excellent writing skills, including the ability to write accurate and effective scorer training and to teach and coach content staff to write quality annotations, scoring decisions and other content-/project-related documentation.
• Strong content-specific knowledge and the ability to develop, coach, and provide feedback to content staff assigned to projects
• Clear understanding of scoring concepts such as frequency distribution, validity, calibration and other industry terminology, as well as the ability to apply that knowledge to scoring situations.
• Strong computer skills, including use of common Microsoft Office applications (e.g. Outlook, Word, Excel, PowerPoint), and ability to handle multiple computer applications simultaneously.
• Ability to supervise large groups.
• Strong initiative and organizational and leadership skills, including the ability to prioritize and multi-task and make sound business decisions under tight deadlines.
• Ability to maintain a confidential work environment.
Preferred:
• Two (2) years of experience as a Scoring Director or (5) years Scoring Supervisor in open-ended scoring preferred.
• Background/experience in educational measurement, including knowledge of common scoring industry practices.
• Experience directing both regional and distributed supervisors and scoring directors.
• Strong working knowledge and understanding of ePEN scoring reports, ability to manage data, and ability to drive scoring management decisions and continuous improvement.
Desired:
• Advanced degree.
• Degree in education, English, mathematics, science, or language.
• Teaching experience in grades K-12.