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Project Manager
Blackboard Inc.
Washington, DC, United States
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With nearly 20,000 organizational customers and millions of student users, Blackboard is the world's leading education technology company. Position Description
Blackboard Education Services works with clients to delivery technology and consulting solutions that address a wide variety of business and technology challenges. Our project managers and delivery consultants deliver many standard and custom solutions that extend, enhance, and integrate Blackboard’s solutions across the client education enterprise. Blackboard project managers work in a dynamic and fast-paced environment, interfacing directly with clients on a daily basis, often on multiple concurrent engagements.
Responsibilities:
• Direct and monitor all activities for a sizable project portfolio of small to large, low- to high-risk projects from initiation to delivery.Accountable for overall performance and delivery of defined scope(s) of work as indicated by customer satisfaction, quality of products and/or services provided, level of profitability attained and other such measures as may be designated.
• Serve as primary customer contact and manage overall company customer relationships for defined scope(s) of work to ensure responsiveness to customer needs and effective professional conduct.
• Develop project schedules and documentation; define and assign work to consultants assigned to project; monitor and control work in progress for technical adequacy and alignment with project requirements; and provide active assistance to project team to meet schedules and resolve complex technical or customer requirements.
• Provide consistent and comprehensive status reports, project updates, significant issue management and resolution reporting, and communication with clients and internal teams.
• Establish metrics and monitor progress to assure contract compliance, customer satisfaction, and attainment of company commitments and objectives; report progress to appropriate levels of management and customers.
• Adhere to established delivery methodology, quality standards and best practices in project management.
• Develop strong customer contacts and client management techniques that help define solutions for customer needs, leading to potential new business for Blackboard. Actively identify additional/expanded opportunities with existing customers.
Required Skills:
• BA from accredited higher education institution.
• At least five (5) years of proven experience in project management of systems implementations and integrations, including direct external client interaction and leading project teams of functional and technical specialists.
• Strong people/team management skills – ability to provide direction/leadership to others as a project lead and/or a functional/technical specialist.
• Exceptional attention to detail, excellent work ethic and drive, strong interpersonal skills, ability to develop strong project team, and demonstrated problem-solving skills.
• Demonstrated ability to work in and lead geographically distributed virtual teams and to build relationships with internal and external constituencies.
• Demonstrated time management and prioritization skills, ability to work independently and to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines.
• Demonstrated communication and presentation skills, analytical and problem-solving capabilities, and short- and long-term planning experience.
• Experience with managing a diverse project team.
• Strong client relationship skills – ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations
• Proficient with Microsoft Project, Excel, Word and PowerPoint.
Preferred Skills:
• PMP or equivalent certification.
• Experience in the education industry, including the implementation of e-learning technologies and education administration systems.
• Background in leading projects that involve a diverse set of technologies, including web-based systems, SAAS environments, and enterprise-level systems supporting critical needs of clients.
Travel: 25% - Remote and Onsite Client Engagements
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
Location/Division: Remote, OR 97458, USA, Indianapolis, IN, USA, Washington, DC, USA Job Requisition: BB-1162