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Sr. Manager IT Help Desk Services
Comcast
Wayne, PA, United States
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Job Summary:
Responsible for managing a team which will integrate, deploy, and maintain technology that supports business objectives. Coordinates short and long-range planning, including the development and implementation of technologies and processes. Oversees and evaluates the design, installation, operation and maintenance of all facets of IT Support.
Provides training to ensure consistent customer service and standardization goals are met. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results, and typically manages one or more groups of professional employees.
Core Responsibilities:
• Establishes team goals and manages departmental performance.
• Evaluates and implements changes to group functions to maximize operational efficiencies. Provides feedback and training as necessary. Conducts performance reviews and manages personnel issues within the team.
• Develops plans to deliver training on Information Technology Support.
• Participates in budget determination as well as capital asset management.
• Monitors work of the IT Support team who troubleshoots user difficulties relating to hardware, software, networking, and telephony system issues.
• Establishes policies and procedures regarding how problems are identified, diagnosed, resolved, and the steps taken to prevent reoccurrence.
• Manages full life cycle of multiple system projects by preparing project plans, allocating resources, prioritizing projects and tasks, consistently monitoring and reporting project status and timelines, and ensuring adherence to project specifications.
• Recruits, builds, and nurtures a high performance team.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Information Sciences, Technology, Computer Science
• Requires 5-10years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer