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VFX Technical Support Specialist
TEN: The Enthusiast Network
El Segundo, CA, United States
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TEN: The Enthusiast Network is seeking a full-time VFX Technical Support Specialistfor the El Segundo, CAoffice.
About Us
TEN: The Enthusiast Network is the world’s premier network of enthusiast brands, such as Motor Trend, Automobile, Hot Rod, Surfer, Transworld and GrindTV. With more than 60 publications, 100 Web sites, the world’s largest automotive VOD channel, 800 branded products, 50+ events, TV and radio programs, TEN creates and delivers content that informs, entertains, inspires and connects with enthusiasts every day.
Position Description
The VFX Technical Support Specialist(full-time, hourly, regular) will support the Lead System Engineer and overall IT needs. Essential duties and responsibilities include, but not limited to:
• Support/troubleshoot tier 1 and 2 technical issues ensuring smooth running of entire facility.
• Responsible for maintenance of VFX / AV pipeline software tools.
• Overseeing and confirming all software has proper licensing in place.
• Act as the support technician for Mac and PCs.
• Must have an understanding of network, server and application (both locally and installed and web based) troubleshooting.
• React quickly and efficiently to production impacting issues to assist in continuous workflow within the production pipeline.
• Has fundamental understanding of networking and network troubleshooting to include, wireless routers/access points, patching, RJ45 cabling, etc.
• Proactive in providing unprompted assistance during any crisis.
• Track open issues/requests and provide constant updates.
• After obtaining approval, submits IT Tickets to TEN Procurement and follows up on them through completion.
• Familiar with working in a device inventory system.
• Must stay in close communication with Head of IT.
• Must maintain a flexible work schedule.
• Must be able to perform tasks with minimal oversight and other duties as assigned.
• Must have the desire to tweak and perfect the artist experience when critical tasks are not assigned.
• Must maintain a positive and professional attitude at all times.
Education/Experience:
• Preferred 2+ years experience in a similar, creative studio environment.
• Preferred 3+ years experience diagnosing software and hardware faults.
• Preferred experience supporting VFX tools including 3DS Max, Maya, Vray, Nuke, After Effects.
• Proficient with operating system imaging and deployment.
• Proficient knowledge of the following operating systems: Windows 7 - 10, Mac OS 10.8.5-10.10.5, Windows 2012.
• Proficient knowledge of the following common production applications: MS Office 2010,11,13, and 365, Adobe Production Premium CC – 2015, enough to troubleshoot plugins like Sapphire, Lenscare, Optical flares, etc.
• Possess an understanding of multi-tiered application environment appropriate to MOE pipeline.
• Has some experience monitoring or maintaining render farms.
Knowledge, Skills, and Abilities:
• Excellent listening and communication skills.
• Self-starter and motivated.
• Ability to work alone and in a team environment.
• Understanding of multiple operating systems.
• Task oriented.
• Reliable and professional.
• Excellent time management skills.
• Strong ability to problem solve.
Physical Requirements:
• The ability to sit for prolonged period of time and view a computer screen
Equipment/Software Used:
• Microsoft Office (Outlook, Word, Excel, PowerPoint).
Work Environment:
• Work is performed in an office environment that is well lit and ventilated.
NOTE: This position description reflects management’s assignment of essential functions; it does not prescribe or restrict any other tasks that may be assigned.